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    When can I cancel or change a LEGO.com order?

    When you place an order on LEGO.com we aim to send your package as soon as we can to make sure it reaches you on time. This means there’s a very small window when you’re able to cancel or make changes. 
     

    Canceling an order 

    You can cancel your order online until any items have an ‘In Warehouse’ status.
     

    If none of the items in your order have an ‘In Warehouse’ status yet, and you’d like to cancel, just visit the ‘Order Status’ page, click ‘Cancel Order’ and follow the remaining steps. It’s super easy!   
     

    If any items from your order have already reached our warehouse, you won’t be able to cancel the order online. You can still contact us to cancel individual items that have not yet reached the warehouse or to get help making other changes.     
     

    If you used LEGO® Insiders points and canceled your order, you’ll have to contact us to get the points added back to your account. 
     

    Changing an order

    You can contact us to cancel individual items that have not yet reached the warehouse or to get help making other changes to your order. 
     

    If any items from your order have already reached the warehouse, we won’t be able to change the delivery address, but you can still return the order or place a new one. 

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    When you visit our LEGO.com site and services, the personal data collected may relate to you, your interests and/or your device. We use this data to provide a more personalized experience when engaging with us. When this data is shared with third parties, it may be considered "sales" and/or "sharing" and/or targeted advertising under U.S. privacy laws. You can opt out of such "sale", "sharing" and targeted advertising by moving the toggle to "off” when using LEGO.com, or by selecting "Yes, opt me out" during LEGO Account sign-up.