Customer Service

Our updates on COVID-19

  • The health and safety of children and communities around the world is our top priority.

    One of our LEGO® company values is caring. The way everyone is looking after each other is truly inspiring. We take strength from the fact that play and learning can bring families together for moments of joy, even at the most uncertain times.

    Our employees are working from home so they can stay safe with their families. We’re helping them adjust to the current situation while still working to keep the best possible service running. We appreciate your patience as it will likely take a bit longer for us to answer your call, chat or email.

    Here are a few updates on the measures we’re currently taking.

Contact Us

We just need a few more details to give you the best answer possible. We’ll use this info to give you the right info for your region and to make sure we’re handling your data correctly. If you’re helping a child, please make sure you select your own age.

Please enter your own age

Send us an email and we’ll get back to you as soon as possible

How we keep your data safe
If you’d like to know more about why we collect your data and how we use it, you’ll find more information here.
  • At this time, we do not offer telephone support for your region. However, if you use our Contact Us Email form and write in English, we'll do our best to respond to your email.


  • At this time, we do not have a contact address for your region. However, if you use our Contact Us Email form and write in English, we'll do our best to respond to your email.
  • At this time, we do not offer email support for your region. However, if you use our Contact Us Email form and write in English, we'll do our best to respond to your email.

Our free number might be blocked by some telecom providers and may incur charges when called from a cell phone; please contact your provider for more details.

How we keep your data safe

  • If you’d like to know more about why we collect your data and how we use it, you’ll find more information here.

How can we help?

  • We have a whole team of talented LEGO® experts ready to answer questions and help fix it if something's gone wrong. If you need some info, get in touch! For order and payment issues, it's best to call us as we can't take payment info over chat or email.

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