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    LEGO® Returns

    All you need to know about LEGO® Returns

    Whatever the reason for making a return, it’s quick and easy to send your LEGO order back to us.
    A quick overview:

  • Free returns on all items*
  • 90 days from the receipt of your order to make a return
  • We’ll refund your order within 14 business days of receiving your return
  • All refunds are made in the original payment method
  • Don't forget to include any gift(s) with purchase that came with your qualifying order.

    • How can I make an online return?

      • Visit the ‘My Orders’ page.
      • Members can select the sets to return.
      • Guests must enter their order number and email to receive a return processing link.
      • Make sure the items you’re returning are in their original condition.
      • Package your items safely and securely in a sealed box.
      • Attach the pre-paid label.
      • Drop your items at your local drop off point.

      • Don't forget to include any gift(s) with purchase that came with your qualifying order.

    • Do you have any return restrictions?

      Right now, we can't accept returns for the following:
      • Gift Cards
      • Pick a Brick Bestseller orders
      • Pick a Brick Standard orders
      • Minifigure Factory customized orders

      • Create a Minifigure orders

      If you'd like to return an opened item, please get in touch with our Customer Service team.

      • Opened items must include the original packing list or receipt when returned.
      • Credit for opened item(s) will be given in the form of a LEGO Gift Card or exchange for something else of the same value.

    • Can I get help over the phone?

      If an online return sounds a little tricky, contact our Customer Service team and we’ll help you get this sorted.

    • Can I return an item to a LEGO Brand Retail Store?

      You can return unopened sets if the total value of the return is under $200. To process your return, we’ll need the original packing list or receipt dated within 90 days. A full refund will be issued in the form of a Gift Card.

      LEGO Brand Retail Stores can’t accept returns for:

      • Returns with a total value over $200.
      • Unopened sets without a confirmation of purchase.
      • Clothing, apparel or footwear.
      • Opened sets.
      • Opened software, including but not limited to video games and DVDs.
      • Pick a Brick Online (Standard and Bestseller), Create a Minifigure and Minifigure Factory orders.

    • Can you offer a refund for a set bought at a LEGO Certified Store?

      Sets bought from a LEGO Certified Store must be returned directly to that store as these locations aren’t managed by the LEGO Group. These stores don’t offer returns on sets bought directly from LEGO.com or a LEGO Store either.