FAQ

• 1. What is the LEGO VIP Program?
• 2. Where is the LEGO VIP Program available?
• 3. Do I need a LEGO ID in order to sign up for the LEGO VIP Program?
• 4. How can I join the LEGO VIP Program?
• 5. How do I collect points?
• 6. How do I redeem my points?
• 7. I signed up to the VIP Program in-store, but I didn't receive my welcome email. What can I do?
• 8. How do I check my points balance?
• 9. The points from my last purchase aren't showing on my account balance. What should I do?
• 10. I used my child's birth date when creating my LEGO® ID and now I can't register my VIP Card. What should I do?
• 11. I tried to register but keep getting an error message. What should I do?
• 12. I don't have an email address; how can I join the VIP Program?
• 13. What happens if I need to return items?
• 14. What if I have lost my LEGO® VIP Card?
• 15. Can I use my VIP Card for purchases at LEGOLAND® Discovery Centers, Shanghai LEGO Store, or LEGOLAND® Stores?
• 16. Do my points ever expire?
• 17. How do I add family members to my LEGO® VIP Membership?
• 18. How do I change LEGO® VIP information like my address or email address?
• 19. How do I close my LEGO® VIP Account?
• 20. Why are points rounded down at the checkout and My Account history?
• 21. How many rewards can I redeem at once?
• 22. Do any rewards I've redeemed have expiration dates?
• 23. Can I transfer my points or rewards to another member?
• 24. Why should I join the LEGO VIP Marketing email list?
• 25. How do I unsubscribe from LEGO VIP emails?
• 26. Why didn’t I get points for subscribing to LEGO VIP Marketing emails?
• 27. What rewards can I get from the LEGO VIP Program?
• 28. Can I lose my points?
• 29. What are my redeemable points?
• 30. When I make a purchase, why do I see “Pending Points” on my dashboard?
• 31. Do I get points for LEGO retail partners?
• 32. Are points awarded based on the original price or discounted price?
• 33. I bought a bunch of cool items on LEGO.com before signing up for the LEGO VIP Program! Can I get points for past purchases?
• 34. Do I have to be logged into LEGO VIP Rewards to receive points for my online purchases?
• 35. Can I use a voucher with a value higher than my order?
• 36. I have redeemed VIP points for money off my next purchase at the Oficial LEGO Store. What happens next?
• 37. I have redeemed VIP points for money off my next purchase at LEGO.com. What happens next?
• 38. I have redeemed VIP points for money off my next purchased placed over the phone. What happens next?
• 39. I have redeemed VIP points for LEGOLAND Parks / LEGOLAND Discovery Centre Tickets. What happens next?
• 40. I have redeemed for LEGO House Tickets. What happens next?
• 41. I have redeemed for a digital product. What happens next?
• 42. I have redeemed VIP points to enter a Sweepstakes competition. What happens next?
• 43. I have redeemed VIP points for a VIP exclusive reward. What happens next?
• 44. How many VIP rewards can I redeem at once?
• 45. Can I transfer my VIP Points or rewards to another VIP member?