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    Trouble redeeming LEGO® Insiders points and rewards

    There are a few reasons why you might not be able to redeem your LEGO Insider points or add a reward to your shopping bag at checkout. Be sure of these things if you’re having trouble:
     
    • Check that you’re logged into the right account.
    • Be sure you’re shopping in the correct region on LEGO.com. The region must match where your account is registered. 
    • Double-check you have enough points for the reward you’re trying to redeem. 
    • Make sure you’re only adding one reward to your order. If you’ve redeemed multiple rewards, you’ll need to place more than one order.
    • Check that the reward code hasn’t expired. Codes are valid for 60 days.

     

    Insiders rewards are available while supplies last. If you’re not seeing a reward automatically apply to your order, it’s possible it’s already sold out. 


    If you’ve checked these things and are still having trouble, please contact us. We’ll be happy to help! 

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    When you visit our LEGO.com site and services, the personal data collected may relate to you, your interests and/or your device. We use this data to provide a more personalized experience when engaging with us. When this data is shared with third parties, it may be considered "sales" and/or "sharing" and/or targeted advertising under U.S. privacy laws. You can opt out of such "sale", "sharing" and targeted advertising by moving the toggle to "off” when using LEGO.com, or by selecting "Yes, opt me out" during LEGO Account sign-up.