Missing bags in new sets

We rarely have missing pieces in our sets, let alone missing prepack bags. Sometimes a faulty set manages to slip through our strict quality controls though.

If you discover that a prepack bag is missing or you’re missing many pieces from a new set, it’s best to give us a call. We can help you figure out exactly what’s missing and send you the bricks you need as soon as possible.

The bags in most of our sets are numbered but there might be several bags with the same number. Also, since some of our sets are huge and include a lot of pieces, it’s always very helpful if you can pick out a couple of the most unusual bricks that are missing before calling us. Depending on the set and the number of pieces missing, we might ask you for a proof of purchase.