Skip to main content
Report an accessibility issue
Go to our accessibility page
PLAY ZONE
    (0)

    Missing all or part of an order

    We try hard to make sure all the orders we send out are perfect. We’re sorry if something was missing! 
     
    Sometimes we split orders between multiple boxes. This means that your missing items could still be coming in another shipment. You can find out by checking your Order Status. If you see multiple tracking numbers on your order, it means there’s more than one shipment.  

    Bricks & Pieces and Pick a Brick orders are always shipped separately from other items – they're handpicked and take a bit longer to arrive. See delivery times and other tracking info for parts order here.

    If you don’t see another shipment, please get in touch with us. We'll be happy to make things right for you! 
     

    Manage Settings

    Do you want to opt out of "sales", "sharing" and targeted advertising?
    ON

    When you visit our LEGO.com site and services, the personal data collected may relate to you, your interests and/or your device. We use this data to provide a more personalized experience when engaging with us. When this data is shared with third parties, it may be considered "sales" and/or "sharing" and/or targeted advertising under U.S. privacy laws. You can opt out of such "sale", "sharing" and targeted advertising by moving the toggle to "off” when using LEGO.com, or by selecting "Yes, opt me out" during LEGO Account sign-up.