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    LEGO.com web errors

    We’re sorry if you’re having a problem with our website.

    It usually helps if you delete your temporary internet files and cookies. This will clear your shopping bag, but will also solve most common problems. You can quickly get to the right place to delete your cookies by pressing Ctrl+Shift+Delete if you’re using your browser on a PC, or Shift+Command+Delete if you’re using a Mac. Once you’re there, check the box or boxes for 'Cookies' and 'Temporary Internet Files' (or 'Cache') and then hit enter on your keyboard.

    You can also try a different web browser or see if logging out of and back into your account helps to solve the problem.

    We’ll be happy to help if you’ve tried that already and it didn’t work. Just let us know that you’ve already tried clearing your cookies and cache when you get in touch with us.

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    When you visit our LEGO.com site and services, the personal data collected may relate to you, your interests and/or your device. We use this data to provide a more personalized experience when engaging with us. When this data is shared with third parties, it may be considered "sales" and/or "sharing" and/or targeted advertising under U.S. privacy laws. You can opt out of such "sale", "sharing" and targeted advertising by moving the toggle to "off” when using LEGO.com, or by selecting "Yes, opt me out" during LEGO Account sign-up.