- Your Satisfaction
Only the Best is Good EnoughAs a company, our history goes back more than 80 years. In 1932, a carpenter-turned-toymaker founded the LEGO Company with the belief, "Only the best is good enough" – which remains the guiding principle of our company today.
Quality Service is Built into Every LEGO® Product
We believe our toys and other products must live up to your highest expectations. And our service must live up to the quality of our toys. We hope that you will be totally satisfied with your order. But if there's any reason you're not, simply return the product you ordered for a replacement, exchange, or prompt refund at our discretion. All refunds will be credited to the original payment method. In addition, you have the legal right of withdrawal in addition to your statutory rights.
In the event of unauthorized payments, we reserve the right to hold or cancel an order without a prior notice or explanation. We will inform you accordingly without undue delay.
We reserve the right to review and/or reject all orders. Should we have any questions about your order, we will contact you before the order is processed.
We reserve the right to limit purchase quantities to common retail quantities.
Missing a building instruction or LEGO® part for the set you just bought? Can't find your building instructions?
No problem - simply go to LEGO.com/service, where you can order missing pieces and download free digital instructions. You’ll also find the contact details for your country there in case you’d like to call or email our Customer Service team.