Deliveries and returns
We are unable to take orders for delivery to PO Boxes including Packstations, hotels and freight forwarding services.
• Takes 2-4 business days.
• Please expect your delivery to take 1 more day for the following postal areas:
Aberdeen, Isle of Man, Inverness, Kilmarnock, Kirkwall, Lerwick, Outer Hebrides, Paisley, Perth
• Free delivery applies to online and telephone orders over £50, otherwise £3.95*
• Free delivery will automatically apply to your online or telephone order.
*Qualifying purchases must be equal to or greater than the threshold value in merchandise only; any charges, Bricks & Pieces or value of gift cards purchased do not apply to the merchandise total.
• Takes 1-2 business days.
• Please order by 3:30pm CET if you wish to receive your order the next day. Valid for metropolitan areas only.
• Cost of express delivery is £21.00.
Pick a Brick & Bricks and Pieces
• Please allow 9-10 business days for shipping of Pick A Brick and 7–10 business days for Bricks and Pieces orders.
• Express and Collection Point deliveries are not available.
• Pick A Brick orders always ship with price and billing details.
Order a gift for your children or friends and be sure that your secret is safe!
• Every order is shipped in a plain box, and you can specify the 'Ship To' address such as a relative's house or place of employment.
• If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.
• Pricing information will be included in your shipping confirmation e-mail.
90 Day Returns Policy
If you’re not completely satisfied with your order you can return it to us FREE of charge within 90 days from the day you receive your parcel.
For more information on how to return your order, please contact Customer Service.
For information about our products, replacement parts, warranty information or for any other questions you may have, our Customer Service team will be happy to help. Please note, when making a return, the LEGO Group will need to share your contact details with our logistics partner in order to have your return collected and processed.