Consumer and Shopper Engagement

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Just imagine making LEGO® fans smile

That’s what our amazing customer service team does every day! We help by answering questions, solving issues and embodying the LEGO Group brand values. Whether it’s making sure gifts arrive on time, helping build a challenging section of a new set or showing fans how to turn a tiger into a koi fish, we’re here to help!

There are 600 of us in five global locations. Together, we make sure that every experience and interaction our consumers have with the LEGO Group is a positive one.

Can you imagine being able to solve problems and make people smile on a global scale?

You can?

Then come and do it for real!

What we do

Who we’re looking for

There are all kinds of ways to help here. We have roles in everything from planning, forecasting and quality analysis to team leaders, operations managers, advisors and digital engagers. If you’re energized by our values, we want to hear from you.


What it’s like to work here

We’re based across five locations around the world. There’s everyone from advisors who’ve just completed university and are starting their careers, to more experienced colleagues who’ve joined from other organisations or industries. We all have different backgrounds and skills, but we work together to make sure fans get the help they need. We’re united by our love of building, a shared belief in the benefit of play and a strong desire to be part of a unique culture that celebrates diversity, creativity, curiosity, and imagination.

Meet our heroes


Where can your career go with us?

Wherever you want it to be there are loads of opportunities here to build your career within CSE and the wider LEGO Group. You could move into an analytical, training or even a leadership role or develop into a product owner in our digital team. Amazing things are possible here, just ask our team’s Global Senior Director – she started as a Team Leader 20 years ago!

How you can develop

Come and find your dream job in Consumer and Shopper Engagement.

Explore all open positions in Customer Services

Just imagine building your dream career. Now make it real!
Join the LEGO® team today

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