Deliveries

Once your order leaves our warehouse and is on its way to you, we’ll send you an email with your tracking number. You can check on your local courier’s website for updates on your delivery.

It can take up to 24-48 hours for tracking to be available after you receive the email.

You can also find the tracking number by checking your order status.

Gift cards and missing or broken pieces requests can’t be tracked.

Curious about when you can expect your order? Check this handy help topic for delivery timeframes.

Check out the missing all or part of an order page if your order appears to be missing.

Returns

If you’re not completely satisfied with your order, you can return it to us FREE of charge within 35 days from the day you receive your parcel.

If you'd like to return your LEGO.com order, please email us or give us a call.

We'll email you a return label so you can attach on the parcel and drop it off at the post office.

Please make sure that any returns are in a sealed box and packaged securely.

We’ll start processing your refund within 1-2 days after we get the items back. It can take up to 14 days for the refund to reach your bank.

Cancellations

  You can cancel your order online until any items have an ‘In Warehouse’ status.

If none of the items in your order have an ‘In Warehouse’ status yet, and you’d like to cancel, just visit the ‘Order Status’ page, click ‘Cancel Order’ and follow the remaining steps. It’s super easy!

If any items from your order have already reached our warehouse, you won’t be able to cancel the order online, and our LEGO® experts won’t be able to cancel it either.

You can still contact us to cancel individual items that have not yet reached the warehouse or to get help making other changes.

If you used LEGO Insiders points and canceled your order, you’ll have to contact us to get the points added back to your account.

Did you come here to get answers about why your order was cancelled by LEGO.com? You should have received an email with a brief explanation and info on what to do next. If you didn't hear from us, please give us a call.