Q: How do pre-orders and back-orders work?

Back-orders We say that sets or pieces are available for ‘back-order’ when they’re not currently available, but we expect them to be back in stock soon. Back-ordered items can be ordered and will be dispatched when they're back in stock at our warehouse. You’ll receive an email notification when your back-ordered items are dispatched. Delivery dates for back-ordered items are shown on the product page, in your shopping bag and in the order summary at checkout. Pre-orders Pre-orders are sets that haven't been released and are coming soon. They'll be dispatched as soon as they become available and you’ll receive an email notification when your pre-ordered items are on their way to you. Delivery dates for pre-ordered items are shown on the product page, in your shopping bag and in the order summary at checkout.

Question 1

Do you offer free standard delivery?

Accepted Answer

Here’s how delivery costs work:

Orders up to £50 have a delivery cost of £3.95.
Orders of £50 or more are delivered free. Qualifying purchases must be in merchandise only. Gift Cards don't apply to the merchandise total.
Pick a Brick orders may include extra fees. Refer to the Pick a Brick orders section below.
Gift Cards are always delivered free.

Question 2

How long will it take to deliver my order?

Accepted Answer

This info relates to orders from LEGO.com but excludes orders placed via the Pick a Brick service. See more info on Pick a Brick orders below.
Our standard delivery time frame is 2–4 working days (Mon–Fri).

Question 3

Can I get express delivery?

Accepted Answer

Yes, you can! Express delivery is also available for pre-ordered and back-ordered items, which will be dispatched on the date they become available.

Express delivery costs £18 and takes 1–2 working days (Mon–Fri).
Select Express delivery and place your order before 2:30pm GMT if you wish to receive your order the next day. Valid for metropolitan areas only.

Question 4

Can I arrange a delivery to a Collection Point?

Accepted Answer

Yes, but you can only select a Collection Point in the same country where you place the order.

More info on Collection Points:

Delivery time frame is 2–4 working days (Mon–Fri).
Size restrictions may also apply.
If the Collection Point location can’t accept your order, your order will be delivered to the shipping address you provided during checkout.
Orders will be returned if not picked up from the Collection Point within 7 days.
DPD will email you when your order is ready to be collected and send reminder emails during the 7-day pick-up window. DPD will also send an email if the item is returned to the LEGO warehouse.
Orders that include Gift Cards or Pick a Brick can't be sent to a Collection Point.

Question 5

How do Pick a Brick orders work?

Accepted Answer

Please allow 9 working days for delivery of Pick a Brick parts.

We charge a service fee of £5.50 for Pick a Brick orders. If your basket meets the minimum amount of £11, the service fee will be removed.

Express and Collection Point deliveries are not available.

If some parts in your order are out of stock, we'll wait until all items are available before dispatching your entire order.

Question 6

How can I track my order?

Accepted Answer

To track your order, simply follow these easy steps:

Log in to your account and navigate to ‘My orders’.
Find the order you want to track and select ‘Manage my order’.
Click on ‘Track package’ or visit the courier's tracking page for real-time updates.
You can also track your order from the delivery confirmation email sent to you after your purchase.

It can take 24 hours for your tracking number to start displaying updates.

Question 7

How do pre-orders and back-orders work?

Accepted Answer

Back-orders
We say that sets or pieces are available for ‘back-order’ when they’re not currently available, but we expect them to be back in stock soon. Back-ordered items can be ordered and will be dispatched when they're back in stock at our warehouse. You’ll receive an email notification when your back-ordered items are dispatched. Delivery dates for back-ordered items are shown on the product page, in your shopping bag and in the order summary at checkout.

Pre-orders
Pre-orders are sets that haven't been released and are coming soon. They'll be dispatched as soon as they become available and you’ll receive an email notification when your pre-ordered items are on their way to you. Delivery dates for pre-ordered items are shown on the product page, in your shopping bag and in the order summary at checkout.

Question 8

What if my order includes both pre-order and back-order items?

Accepted Answer

If your order includes both pre-order or back-order items and other in-stock items, the in-stock items will be sent separately. Any gifts or promotional items you qualify for will be dispatched with the next available items in your order. The expected delivery dates for products in back-orders or pre-orders may change based on factors such as changing arrival schedules or incoming stock availability.

Question 9

How do gift orders work?

Accepted Answer

To help keep your LEGO gift a surprise, we’ll send it in a plain, unmarked box. You can also choose a different delivery address, so the package isn’t spotted.

If you’ve chosen delivery to a different address, we’ll assume it’s a gift and leave out the price and billing details.

Question 10

Can I edit or cancel my order?

Accepted Answer

You’ll be able to cancel your order until its status shows as ‘In warehouse’. You can track its delivery status from your ‘My orders’ page.

If none of the items in your order have an ‘In warehouse’ status yet, and you’d like to cancel it, select ‘Manage my order’. Then, click ‘Cancel order’ and follow the remaining steps. It’s super easy!

If your order includes only pre-order or back-order items, you’ll be able to cancel it up to 5 working days before the estimated delivery date.

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