What to do if your LEGO® Shop order has been cancelled

Every LEGO® Shop order goes through some routine security checks so we can double-check the order info. Most of the time, this is something you won’t have to worry about, but occasionally, our automated system will cancel an order for security reasons.

If this happens, you’ll receive an email letting you know your order has been cancelled. You probably won’t be able to place the order again, so you’ll need to contact us. The email you received will have a special code in the subject header, a brief explanation of why the order was cancelled and information on what to do next.

Make sure you read the email carefully and follow the suggested steps. If you don’t receive an email from us or you’re not sure what to do, please call us. We’ll be happy to help!