Deliveries and returns
For orders shipped via standard delivery, please allow 1-8 business days from the date the order is shipped. For same day shipping, orders must be received by 12PM AEST. Orders received after 12PM AEST will ship the following day.
Please refer to the below table for a detailed breakdown of lead times per states.
|State||Standard Delivery Times|
|NSW||1-3 business days|
|ACT||1-2 business days|
|VIC||1-3 business days|
|QLD||1-4 business days|
|SA||2-3 business days|
|NT||2-7 business days|
|WA||3-8 business days|
|TAS||4-5 business days|
For LEGO Pick a Brick, please allow up to 15 business days (Monday through Friday excluding holidays) for delivery. For Bricks & Pieces, please allow up to 5 business days for delivery.
Free Delivery offer is valid online at shop.LEGO.com and for LEGO® Catalogue telephone orders. Qualifying purchase must be equal to or greater than $149 in merchandise only; Once your order reaches $149 free standard delivery will automatically be added to your order. Excludes pre-order and backorder items. If you choose another delivery option, additional charges may apply.
|AUD 0.00 - AUD 149.00||AUD 12.50|
Orders arrive within 1-2 business days. Saturday delivery is not available.
Express delivery is not available for LEGO® gift card orders and LEGO Pick a Brick customized products.
|AUD 0.00 - AUD 149.00||AUD 30.00|
|AUD 149.01+||AUD 30.00|
Delivery Restrictions & Delays
We are unable to take orders for delivery to PO Boxes and Parcel Lockers. Please provide your full address.
Delivery dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
90 Day Returns Policy
Temporary Return Extension
Due to COVID-19 restrictions, we have temporarily extended our standard 90 day return policy. All LEGO.com purchases or purchases made by telephone after 27th March 2020 have an extended 180 day return policy.
If you’re not completely satisfied with your order you can return it to us FREE of charge within 90 days from the day you receive your parcel.
For more information on how to return your order, please go here.
For information about our products, replacement parts, warranty information or for any other questions you may have, please call us free at 1800 823 757. Please note, when making a return, LEGO will need to share your contact details with our logistics partner in order to have your return collected and processed.
Ordering a Gift You Want to Keep Secret?
You can order a gift for a friend or relative and be sure your secret is safe! Every order is shipped in a plain box and you can specify a delivery address. Have your order sent to a friend or relative’s house so you can plan a special surprise! If you have requested delivery to an address different from your billing address, price/billing details will not be included (this does not apply to Pick A Brick orders). Your pricing information will, however, be included in your shipping confirmation e-mail.