Returning a LEGO.com order

If you’re not completely satisfied with your order, you can return it to us FREE of charge within 35 days from the day you receive your parcel.

If you'd like to return your LEGO.com order, please email us or give us a call.

We'll email you a return label so you can attach on the parcel and drop it off at the post office.

Please make sure that any returns are in a sealed box and packaged securely.

We’ll start processing your refund within 1-2 days after we get the items back. It can take up to 14 days for the refund to reach your bank.