Response from LEGO SHOP
25 April 2018
Emily, Customer ServiceThank you for your review. We're sorry to hear that you're disappointed that the LEGO® Friends characters look a bit different now. We wanted to give our fans even more fun by expanding the Friends characters’ storylines, taking them on new adventures, and developing in small ways. We hope that you’ll soon see that Olivia is still the same great character you know and love – even though she’s now started wearing glasses. You may also notice that we’ve introduced some flaws into the Friends characters (after all, nobody’s perfect) and that their home will become more detailed with even more areas and characters. You can check out how the Friends' world is growing on the upcoming new TV show. We really hope that you’ll continue to enjoy the Friends story as it begins a new chapter. Listening to what our fans have to say is really important to us, so we’ve shared your comments with the Friends team. Thanks again for letting us know what you think!