Response from LEGO SHOP
3 August 2020
Emily, Customer ServiceOh no! It’s very rare for a LEGO® set to be missing a piece. Usually you’ll find it stuck in the packaging, used in place of a similar piece, or hiding somewhere near your building area. If you’ve checked all over and the part hasn’t appeared, don’t worry! It’s super easy to request a replacement. Just go to LEGO.build/BricksPieces-BV to get started.