How can I make an online return?

Visit the ‘My Orders’ page. Members can select the sets to return. Guests must enter their order number and email to receive a return processing link. Make sure that the items you’re returning are in their original condition. Package your items safely and securely in a sealed box. A courier will pick up your return.

Can I get help over the phone?

If an online return sounds a little tricky, contact our Customer Service team and we’ll help you get this sorted.

Can you offer a refund for a set bought from a LEGO Certified Store?

Sets bought from a LEGO Certified Store must be returned directly to that store as these locations aren’t managed by the LEGO Group. These stores don’t offer returns on sets bought directly from LEGO.com.

LEGO® Returns | Official LEGO® Shop SG

LEGO® Returns

All you need to know about LEGO® Returns

Whatever the reason for making a return, it’s quick and easy to send your LEGO order back to us.
A quick overview:

Free returns on all unopened items

30 days to make a return

Refunds paid in 14 business days of receiving your return

All refunds are made to the original payment method