Returning a LEGO.com order

If you’re not completely satisfied with your order, you can return it to us FREE of charge within 90 days from the day you receive your package.

For US returns: Most returns can be started through LEGO.com. Whether you placed your order while logged into your account, or as a guest, just visit this page, click ‘Return Items’ and follow the instructions.

For Canada returns: If you'd like to return a LEGO.com order, email us or give us a call.

Whether you make your return through LEGO.com or by contacting us, we’ll provide you with a prepaid label that you can use to return items to a UPS drop off point.

We’ll refund your order within 14 business days of receiving your return.