Q: How do pre-orders and backorders work?

Backorders We say sets or pieces are available for ‘backorder’ when they’re not currently available, but we expect them to be back in stock soon. Backordered items can be ordered and will ship when they're back in stock at our warehouse. You’ll receive an email notification when your backordered items are shipped. Shipping dates for backordered items are shown on the product page, in your shopping bag and in the order summary at checkout. Pre-orders Pre-orders are sets that haven't been released and are coming soon. They'll ship as soon as they become available and you’ll receive an email notification when your pre-ordered items are on their way to you. Shipping dates for pre-ordered items are shown on the product page, in your shopping bag and in the order summary at checkout.

Question 1

Do you offer free standard shipping?

Accepted Answer

Orders up to $500 have a shipping cost of $90.
Orders between $500.01 to $750 have a shipping cost of $130.
Orders of $750.01 or more ship free. Qualifying purchases must be in merchandise only. Gift cards don't apply to the merchandise total.

Question 2

How long will it take to ship my order?

Accepted Answer

Our standard shipping time frame is 3-5 business days. Orders to rural areas will take an additional 3 business days.

If you place your order by 11am CT, in-stock items will ship the very next business day (Monday through Friday, excluding holidays). Items not in stock when you place your order will ship as soon as they become available. All orders are subject to review, which may affect shipping times. When your order ships, we'll email you a tracking number.

Exceptions
We’re unable to send orders to hotels or freight forwarding services.

We do our best to estimate shipping dates based on info from our carriers. If your area is experiencing severe weather, natural disasters or other unscheduled events, it may take longer for your order to arrive.

Question 3

How can I track my order?

Accepted Answer

To track your order, simply follow these easy steps:

Have a LEGO Account?

Log in to your account and navigate to ‘My Orders’.
Find the order you want to track and select ‘Manage my order’.
Click on ‘Track package’ or visit the carrier's tracking page for real-time updates.
You can also track your order from the shipping confirmation email sent to you after your purchase.

Don't have a LEGO Account?

Click on My Accounts.
Follow the on screen instructions.

It can take 24 hours for your tracking number to start showing updates.

Question 4

How do pre-orders and backorders work?

Accepted Answer

Backorders
We say sets or pieces are available for ‘backorder’ when they’re not currently available, but we expect them to be back in stock soon. Backordered items can be ordered and will ship when they're back in stock at our warehouse. You’ll receive an email notification when your backordered items are shipped. Shipping dates for backordered items are shown on the product page, in your shopping bag and in the order summary at checkout.

Pre-orders
Pre-orders are sets that haven't been released and are coming soon. They'll ship as soon as they become available and you’ll receive an email notification when your pre-ordered items are on their way to you. Shipping dates for pre-ordered items are shown on the product page, in your shopping bag and in the order summary at checkout.

Question 5

What if my order includes both pre-order and backorder items?

Accepted Answer

If your order includes both pre-order or backorder items and other in-stock items, the in-stock items will ship separately. Any free or promotional items you qualify for will ship with the next available items in your order. The expected shipping dates for products on backorders or pre-orders may change based on factors such as changing arrival schedules or incoming stock availability.

Question 6

How do gift orders work?

Accepted Answer

To help keep your LEGO gift a surprise, we’ll ship it in a plain, unmarked box. You can also choose a different delivery address, so the package doesn’t get spotted.

If you’ve chosen delivery to a different address, we’ll assume it’s a gift and leave out the price and billing details.

Question 7

Can I edit or cancel my order?

Accepted Answer

You’ll be able to cancel your order until its status shows as ‘In Warehouse’. You can track its delivery status from your ‘My Orders’ page.

If none of the items in your order have an ‘In Warehouse’ status yet, and you’d like to cancel it, select ‘Manage my order’. Then, click ‘Cancel Order’ and follow the remaining steps. It’s super easy!

If your order includes only pre-order or backorder items, you’ll be able to cancel it up to 5 business days before the estimated delivery date.

Question 8

How can I get my tax invoice?

Accepted Answer

To claim your tax invoice, get in touch with our Customer Service team.

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