SHIPPING & RETURNS
About your shipment
Standard shipping timeframes
- 3-5 business days
- Orders to rural areas will take an additional 3 business days.
Standard shipping costs
- Orders up to $500 have a shipping cost of $90.
- Orders from $500.01 to $699.99 have a shipping cost of $130.
- Orders of $750 or more ship free.
Shipping delays
We do our best to estimate shipping dates based on info from our carriers. If your area is experiencing severe weather, natural disasters or other unscheduled events, there may be additional shipping time required.
Pre-orders and backorders
• Pre-orders are sets that are coming soon! They’re not out yet, but you can still place your order.
• Shipping dates for pre-order and backordered items are shown on the product page, in your bag, and in the order summary at checkout.
• Items will ship as soon as they become available. We’ll email you to let you know when your order leaves our warehouse.
• If you’ve ordered other items in addition to your pre-order or backordered item, the rest of the order will ship separately.
• If you’ve qualified for any free or promotional items, they’ll ship with the next available items in your order.
• It’s easy to find the latest updates on your order—simply check your order status here.
Bricks & Pieces
Delivery & Service Delays
Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
Gift Orders
Order a gift for your children or friends and be sure that your secret is safe!
• Every order is shipped in a plain box, and you can specify the 'Ship To' address such as a relative's house or place of employment.• If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.
• Pricing information will be included in your shipping confirmation e-mail.
Order cancellations
You’ll be able to cancel your order until it reaches the ‘In Warehouse’ status. To find out where your order is in its journey you can check your account page.
If your order includes only pre-order or backorder items, you’ll be able to cancel up to 5 business days before the estimated delivery date. If you missed the cancellation window, you can return your item in exchange for a full refund.
Tracking Your Package
If you have provided your email address we will send you a ship confirmation email when your order ships. For all orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.
Return Policy
We believe our LEGO bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy and free!
All returns or exchanges must be made within 60 days of receipt of your order. To set up a free return, get in touch with our Customer Service team. All refunds are made in the original payment method. Please make sure to send it back in a sealed, secure and sturdy shipping box.
Software: Returns are only accepted if the item has not been opened. This includes but is not limited to video games and DVDs. Sorry, we can't accept returns on opened video games and DVDs.
If for any reason you are not entirely satisfied with an order, please contact our Customer Service team. We're always happy to help!