COVID-19: Delivery timeframes and other important updates.Learn more

COVID-19: Delivery timeframes and other important updates.Learn more

Deliveries and returns

Special Notification

Temporary Return Extension

Due to COVID-19 restrictions, we have temporarily extended our standard 90 day return policy. All LEGO.com purchases or purchases made by telephone after 27th March 2020 have an extended 180 day return policy.

Standard Delivery

• Takes 2 - 4 business days.
• Free delivery applies to online and telephone orders over 55 €, otherwise 3.50 €*
• Free delivery will automatically apply to your online or telephone order.

*Qualifying purchases must be equal to or greater than the threshold value in merchandise only; any charges, Bricks & Pieces or value of gift cards purchased do not apply to the merchandise total.

Express Delivery

• Takes 1-2 business days.
• Please order by 3:30pm CET if you wish to receive your order the next day. Valid for metropolitan areas only.
• Cost of express delivery is 18.00 €

Pick a Brick & Bricks and Pieces

• Please allow 8-9 days for shipping of Pick A Brick and 7–10 days for Bricks and Pieces orders.
• Express delivery is not available.
• Pick A Brick orders always ship with price and billing details.

Gift Orders

Order a gift for your children or friends and be sure that your secret is safe!

• Every order is shipped in a plain box, and you can specify the 'Ship To' address such as a relatives house or place of employment.
• If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.
• Pricing information will be included in your shipping confirmation e-mail.

90 Day Returns Policy

Temporary Return Extension

Due to COVID-19 restrictions, we have temporarily extended our standard 90 day return policy. All LEGO.com purchases or purchases made by telephone after 27th March 2020 have an extended 180 day return policy.

If you’re not completely satisfied with your order you can return it to us FREE of charge within 90 days from the day you receive your parcel.
For more information on how to return your order, please go here.

For information about our products, replacement parts, warranty information or for any other questions you may have, please call us free at 00-800-5346-5555. Please note, when making a return, LEGO will need to share your contact details with our logistics partner in order to have your return collected and processed.

Helpful Links:

• For information on replacement parts, warranties or for any other questions you may have, please contact our Customer Service team.

Please note:

• Business days are defined as Monday – Friday excluding bank holidays
• We are unable to take orders for delivery to PO Boxes including Packstations, hotels and freight forwarding services.
• At this time, we cannot accommodate orders to Heligoland.
• The LEGO Group reserves the right to terminate or modify (for future contracts) any shipping arrangements at any time without advance notice.
• If an order raises security concerns, the LEGO Group reserves the right to hold or cancel an order without a prior notice or explanation. We will inform you accordingly.