How can I make an online return?

Visit the ‘My Orders’ page. Members can select the sets to return. Guests must enter their order number and email to receive a return processing link. Make sure that the items you’re returning are in their original condition. Package your items safely and securely in a sealed box. Attach the pre-paid label. Drop your items at your local DPD drop-off point. For the below items, please email us or give us a call : Gift Cards Pick a Brick orders

Can I get help over the phone?

If an online return sounds a little tricky, contact our Customer Service team and we’ll help you get this sorted.

LEGO® Returns | Official LEGO® Shop DE

LEGO® Returns

Free express delivery is available on online orders over €55. Use code SANTASPOST at checkout to redeem the offer. Offer valid on online orders placed by 12:00pm CET 22/12/2025. This promotion applies to express delivery only and cannot be combined with any other LEGO® Insiders offer, discount, or voucher. The LEGO Group reserves the right to amend or cancel this promotion at any time without prior notice.

All you need to know about LEGO® Returns

Whatever the reason for making a return, it’s quick and easy to send your LEGO order back to us.
A quick overview:

Free returns on all items

35 days to make a return

Refunds paid in 14 days of receiving your return

All refunds are made to the original payment method