SHIPPING & RETURNS
Your LEGO® order can be shipped direct to you or a friend/relative in North America.
Chart below applies to in-stock items only, and does not reflect shipping times for gift cards or Pick a Brick orders.
About Your Shipment
- Items in stock ship the next business day (Monday through Friday excluding holidays) if placed by 12pm EST.
- Items not in stock ship as soon as they become available.
- All orders are subject to review which may affect shipping times.
- Please note there is a surcharge of $12.50 for Express service to Alaska and Hawaii.
|CAD 0.00 - CAD 25.00||CAD 5.95|
|CAD 25.01 - CAD 35.00||CAD 7.95|
|CAD 35.01 - CAD 50.00||Free|
|CAD 50.01 - CAD 100.00||Free|
|CAD 75.01 - CAD 100.00||Free|
|CAD 100.01 - CAD 150.00||Free|
|CAD 150.01 - CAD 200.00||Free|
|CAD 200.01 - CAD 350.00||Free|
|CAD 350.01 - CAD 500.00||Free|
|Estimated Delivery||2-3 business days (Monday through Friday excluding holidays)|
In placing your order, you authorize LEGO.com to appoint a Canadian customs broker to act on your behalf to obtain customs clearance of your merchandise and remit applicable duties and taxes to Revenue Canada. Amounts received by LEGO.com for duties and taxes are accepted on your behalf, for the broker.
In returning merchandise to our Canadian address, you authorize the Canadian customs broker to submit a claim for duties and taxes to Revenue Canada on your behalf and to receive, endorse and deposit all such refunds. LEGO.com will refund the purchase price together with the duties and taxes directly to you, our customers
- We love our customers-- get FREE SHIPPING every day on orders of $35! Qualifying purchase includes merchandise only; any applicable taxes or value of gift cards purchased do not apply to merchandise total. Free shipping will automatically be added to your order. Free shipping is via standard ground service.
- Once you have placed your order, the LEGO Group will ship the order the next business day (Monday through Friday excluding holidays). Orders will be delivered within 2-3 business days (Monday through Friday excluding holidays) via FedEx or FedEx SmartPost.
- If you order a large quantity of custom bricks, we may combine and ship them in one box.
- Since Pick A Brick orders are all unique they require additional processing time before they are shipped. These custom orders take 17-22 business days (Monday through Friday, excluding holidays) to be delivered. Rural areas may be subject to an additional 3 business days. If your order includes custom items and standard sets they are shipped separately.
- Express shipping is not available for LEGO gift card orders and LEGO Pick A Brick customized products.
- No deliveries to P.O. Boxes are available (excludes LEGO Pick A Brick orders).
- Shipments will be left without signatures if shipped using the standard shipping service to Canada.
- In order to protect our consumers and maintain our commitment to service excellence, we do not ship to Freight Forwarding Services.
Delivery & Service Delays
Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
Ordering a Gift as a Surprise?
You can order a gift for a friend or relative and be sure your secret is safe! Every order is shipped in a plain box and you can specify a “Ship To” address. Have your order sent to a friend or relative’s house or to your place of employment so you can plan a special surprise!
Tracking Your Package
If you have provided your email address we will send you a ship confirmation email when your order ships. For all orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.
We believe our LEGO bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy!
All returns or exchanges must be made within 90 days of receipt of your order and must be accompanied by a Return Authorization Number. To obtain a Return Authorization Number, please call Customer Service at 1-800-835-4386 between the hours of 8:00 am – 10:00 pm EST Monday through Friday and 10:00 am – 6:00 pm EST Saturday and Sunday. Returns of orders that do not include a Return Authorization Number may be subject to additional processing time and delay in crediting your account. Return address information can be found on the reverse side of your packing slip or on a separate sheet included in your order. All refunds are made in the original payment method. For orders purchased by check or money order, a refund check will be made payable to the “Ordered By” name. Shipping and handling charges are non-refundable. We recommend using a shipping method that can be tracked and insured for your protection.
Unopened sets: Simply return your unopened LEGO set to the address listed on your packing slip. If the total value of the unopened set is under $250, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original packing slip or receipt, and we'll give you a full refund in form of store credit or a gift card. However, for orders purchased using PayPal, if you return an unopened set to the address listed on your packing slip, your refund will be provided in the form of a gift card, and if you return an unopened set that is under $250 to a LEGO Brand Retail store, your refund will be provided in the form of a store credit. In order to receive a refund to your PayPal account you must contact Customer Service. Unopened sets that are not accompanied by a packing slip or receipt can no longer be exchanged or returned to a LEGO Brand Retail Store. Please call Customer Service at 1-800-835-4386 between the hours of 8:00 am – 10:00 pm EST Monday through Friday and 10:00 am – 6:00 pm EST Saturday and Sunday to obtain a Return Authorization Number.Total value of returned items over $250 cannot be returned in the store.
Opened Sets: Returns of opened LEGO sets must include the original packing slip or receipt and can be returned for exchange or merchandise credit only.
Customized Orders: Customized items such as LEGO Pick A Brick orders cannot be modified, returned or exchanged. Sorry!
Software: Returns are only accepted if the item has not been opened. This includes but is not limited to video games and DVDs. Sorry, we can't accept returns on opened video games and DVDs.
Gift Cards: Gift cards cannot be returned and cannot be exchanged for cash.
If for any reason you are not entirely satisfied with an order, please contact our Customer Service team. We're always happy to help!