Get it right every time with a LEGO® Gift Card

To redeem a LEGO Gift Card or LEGO e-Gift Card over the phone, Customer Service will ask you for your 19-digit Card number and PIN code.

To redeem a LEGO Gift Card or LEGO e-Gift Card for LEGO Store purchases, present your LEGO Gift Card or image of your LEGO e-Gift Card to the Sales Associate who will process your payment.

If the Gift Card covers the cost of your order, we will place any remaining balance back in a Gift Card account accessible with your Gift Card or e-Gift Card number. The next time you place an order, you will be able to use that number again together with the PIN to obtain the remaining balance on your Gift Card.

If the LEGO e-Gift Card was in fact blocked, please contact our Customer Service Representative for assistance at 0800 77 372 in Dutch or 0800 77 915 in French. Please have the following information when you call:
Order number
Billing name and address of the buyer of the e-Gift Card
Name of the recipient
Email address to which the e-Gift Card was sent
Credit card information used to purchase the e-Gift Card

LEGO Belgium NV, Ruiterijschool 5, B-2930 Brasschaat, Belgium, is the issuer of the LEGO Gift Cards sold in LEGO® Stores in Belgium.

LEGO System A/S, Aastvej 1, 7190 Billund, Denmark, business registration number 47458714, is the issuer of the LEGO Gift Cards/e-Gift Cards sold on LEGO.com in Belgium.

LEGO Belgium NV and LEGO System A/S are both part of the LEGO Group of companies. When reference in these Rules and Regulations is made to “The LEGO Group” a reference is made to LEGO Belgium NV for LEGO Gift Cards sold in LEGO Stores and LEGO System A/S for LEGO Gift Cards/e-Gift Cards sold on LEGO.com.

If you have any questions, please contact Customer Service at 0800 77 372 in Dutch or 0800 77 915 in French.

LEGO Gift Cards/e-Gift Cards and unused portions of LEGO Gift Cards/e-Gift Cards do not have an expiry date except where required by law.

LEGO Gift Cards/e-Gift Cards can be redeemed at LEGO.com, for phone orders from the LEGO.com online store, and in a LEGO® Stores. LEGO Gift Card/e-Gift Cards can only be used in the country where it was purchased.

LEGO Gift Cards or LEGO e-Gift Cards cannot be used in any LEGOLAND parks or LEGOLAND Discovery Centers or for purchase of LEGO® products at third party retailers or stores.

LEGO Gift Cards/e-Gift Cards are redeemable for merchandise including shipping charges (online only) and VAT directly related to the merchandise only.

The maximum purchase and total balance of any LEGO Gift Card/e-Gift Card is 400€ (four hundred) Euros.

LEGO Gift Cards/e-Gift Cards cannot be returned and cannot be exchanged for cash except where it is required by law. Please contact our Customer Service Representative for assistance at +32 800 77 372 in Dutch or +32 800 77 915 in French. This does not affect your right to withdraw from a purchase contract if you have purchased LEGO Gift Cards/e-Gift Cards in a distance or off-premises contract (to the extent such right applies).

Any unused balance will remain on the LEGO Gift Card/e-Gift Card and can be used toward a future purchase. Unused balances on LEGO Gift Cards/e-Gift Cards are not transferrable.

LEGO Gift Cards and e-Gift Cards are not reloadable.

Check your Gift Card/e-Gift Card balance https://LEGO.com/Gift-cards/balance or in a LEGO Store.

The LEGO Group reserves the right to correct the balance of a LEGO Gift Card/e-Gift Card if a billing error has occurred and disclaims all liability for any such billing errors.

If your order exceeds the amount of your LEGO Gift Card/e-Gift Card, you must pay for the balance at the time of purchase with another valid method of payment. LEGO Gift Cards/e-Gift Cards may not be used in conjunction with PayPal.

LEGO Gift Cards and LEGO e-Gift Cards and any use of them on LEGO.com are subject to the General Terms and Conditions www.LEGO.com/terms-and-conditions and our Privacy Policy for LEGO.com. To read more about how LEGO System A/S treats your personal information and what your rights are go to https://www.lego.com/legal/notices-and-policies/privacy-policy.

LEGO Gift Cards/e-Gift Cards can only be purchased by individuals who are at least eighteen (18) years of age or older and otherwise in accordance with the LEGO.com website Terms and Conditions and Privacy Policy.

The LEGO Group is not responsible for LEGO Gift Cards/e-Gift Cards that are lost, stolen, destroyed or undelivered because of technical difficulties or inaccurate information, which includes, but is not limited to, physical address and email address. If you have any questions, please contact Customer Service at 0800 77 372 in Dutch or 0800 77 915 in French or go to LEGO.com/service.

The LEGO Group is not responsible for the content of text messages accompanying Gift Cards/e-Gift Cards. The buyer of the LEGO Gift Card/e-Gift Card assumes all responsibility for personal messages accompanying Gift Cards/e-Gift Cards.

The LEGO Group has the right to close customer accounts and request alternative forms of payment if a fraudulently obtained LEGO Gift Card/e-Gift Card redeemed and used to make purchases on LEGO.com or in a LEGO Store. The LEGO Group reserves the right to cancel a LEGO Gift Card/e-Gift Card if it believes the LEGO Gift Card/e-Gift Card was obtained through fraudulent or unauthorized means. The LEGO Group reserves the right to limit quantities of LEGO Gift Cards/e-Gift Cards purchased by any person or entity.

INSIDER points are not earned for the purchase of LEGO Gift cards/e-Gift Cards. However, INSIDER points will be earned on purchases made with gift cards at the time the gift card is redeemed in accordance with the terms and conditions of the LEGO INSIDER program www.LEGO.com/INSIDER/terms.

In the event of any liability on the part of the LEGO Group its agents or distributors due to a slightly negligent breach of essential contractual obligations, LEGO’s liability will be limited to typically foreseeable damages.

Nothing in this section shall exclude the LEGO Group, its agents or distributors from liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, gross negligent behaviour or for any other liability whose limitation is prohibited by law.

To redeem a LEGO Gift Card, you’ll need the 19-digit number and 4-digit PIN code found on the back of the card. When you receive your LEGO Gift Card, just scratch off the silver PIN box to see your PIN code. To redeem a LEGO e-Gift Card, you’ll need the 19-digit number from your LEGO e-Gift Card email.

On the second page of checkout (Payment page) there will be a Gift Card section following your order summary with fields to enter your LEGO Gift Card/e-Gift Card number and PIN. Enter your Gift Card/e-Gift Card number and PIN and hit “Apply Gift Card”. (Your Gift Card or e-Gift Card will not be applied if you do not hit “Apply Gift Card” before checking out.) The page will then refresh and automatically apply your Gift Card or LEGO e-Gift Card amount to your order.

If the Gift Card or LEGO e-Gift Card covers the cost of your order, any remaining balance will continue to be available for use in your LEGO Gift Card or LEGO e-Gift Card account.

If the cost of your order exceeds the amount of your LEGO Gift Card or LEGO e-Gift Card, you must pay for the balance of the order with another valid payment method. We do not accept partial payment by invoice or PayPal.

Redemption of a LEGO Gift Card or a LEGO e-Gift Card by Phone Order
If you want to redeem your LEGO Gift Card or LEGO e-Gift Card by phone order, simply give your LEGO Gift Card/e-Gift Card number and PIN to the Customer Service Representative.

Redemption of a LEGO Gift Card in a LEGO Store
If you want to redeem your LEGO Gift Card/e-Gift Card at one of the LEGO Stores, simply present your LEGO Gift Card/e-Gift Card to the Sales Associate, the PIN will be required.

LEGO e-Gift Card Delivery Problems
If the intended recipient of a LEGO e-Gift Card claims they never received the e-Gift Card, it is possible that they either accidentally deleted the email or may be blocking email from certain addresses. Users of ISPs, such as AOL and Hotmail, have the option of blocking all email messages that originate outside of their domain. If you think this might be the case, please contact the gift recipient first to make sure their inbox is configured to accept emails from LEGO.com.

• Order number
• Billing name and address of the buyer of the e-Gift Card
• Name of the recipient
• Email address to which the LEGO e-Gift Card was sent
• Payment card information used to purchase the LEGO e-Gift Card