How can I return my order?

If you'd like to return your LEGO.com order, please email us or give us a call . We’ll provide you with instructions on how to return your order.

Do you have any return restrictions?

We currently can't accept returns for the following: Gift Cards Pick a Brick orders

Can you offer a refund for a set bought from a LEGO Certified Store?

Sets bought from a LEGO Certified Store must be returned directly to that store as these locations aren’t managed by the LEGO Group. These stores don’t offer returns on sets bought directly from LEGO.com.

LEGO® Returns | Official LEGO® Shop NZ

LEGO® Returns

All you need to know about LEGO® Returns

Whatever the reason for making a return, it’s quick and easy to send your LEGO order back to us.
A quick overview:

Free returns on all unopened items

35 days to make a return

Refunds paid in 14 business days of receiving your return

All refunds are made to the original payment method