Deliveries and returns

We regret that we are unable to ship to the following European destinations:

Åland Islands, Andorra, Canary Islands, Ceuta, Channel Islands (including Jersey and Guernsey), Faroe Islands, French Overseas Departments and Territories, Gibraltar, Greenland, Heligoland, Madeira, Melilla, Monaco, San Marino and the Azores.

We are unable to take orders for delivery to PO Boxes including Packstations, hotels and freight forwarding services.

Standard Delivery

• Takes 5-7 business days.
• Free delivery applies to online and telephone orders over 500 kr, otherwise 60,00 kr*
• Free delivery will automatically apply to your online or telephone order.

*Qualifying purchases must be equal to or greater than the threshold value in merchandise only; any charges, Bricks & Pieces or value of gift cards purchased do not apply to the merchandise total.

Express Delivery

• Takes 1-2 business days.
• Please order by 3:30pm CET if you wish to receive your order the next day. Valid for metropolitan areas only.
• Cost of express delivery is 120,00 kr

Gift Orders

Order a gift for your children or friends and be sure that your secret is safe!

• Every order is shipped in a plain box, and you can specify the 'Ship To' address such as a relative's house or place of employment.
• If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.
• Pricing information will be included in your shipping confirmation e-mail.

90 Day Returns Policy

If you’re not totally satisfied with your order you can return it to us within 90 days from the day you receive your parcel. We’ll refund your return shipping cost once we’ve got your returned item(s) in hand.

The LEGO Group will need to share your contact details with our logistics partner so we can collect and process your return.

Our Customer Service team will be happy to help you if you need more info on how to return your order, or if you have any questions about LEGO products, replacement parts or our warranty.

Warranty and Product Information

For information about our products, replacement parts, warranty information or for any other questions you may have, please contact our Customer Service team. You’ll find our contact details on