LEGO.com dispatch and delivery

Questions about our delivery services

• Do you offer free standard delivery?

  Here’s how delivery costs work:

  • Orders up to 17,000 Ft have a delivery cost of 2,000 Ft.
  • Orders of 17,000 Ft or more are delivered free. Qualifying purchases must be in merchandise only.

  • Pick a Brick and Create a Minifigure orders may include extra fees. Refer to the Pick a Brick and Create a Minifigure orders section below.

• How long will it take to deliver my order?

  This info relates to orders from LEGO.com but excludes orders placed via the Pick a Brick service. See more info on Pick a Brick orders below.
  Our standard delivery time frame is 2–4 working days (Mon–Fri).

• Can I get Next-day delivery?

  Yes, you can! Next-day delivery is also available for pre-ordered and back-ordered items, which will be dispatched on the date they become available.

  Next-day delivery costs 5,000 Ft . Place your Next-day delivery order before 13:00 pm for guaranteed delivery on the next working day (Mon–Fri).

  The following postcodes are not included and will receive their delivery within 1–2 working days:

  Észak-Magyarország

  3141 - 3155
  3235 - 3283
  3304 - 3388
  3400 - 3467
  3551 - 3589
  3622 - 3659
  3700 - 3796
  3800 - 3899
  3900 - 3999

  Észak-Alföld

  4060 - 4090
  4100 - 4184
  4231 - 4288
  4311 - 4375
  4431 - 4496
  4501 - 4567
  4600 - 4646
  4721 - 4767
  4800 - 4845
  4900 - 4977
  5055 - 5061
  5130 - 5137
  5232 - 5244
  5300 - 5363

  Dél-Alföld

  5510 - 5556
  5609 - 5675
  5712 - 5751
  5800 - 5838
  5919 - 5948
  6112 - 6135
  6230 - 6235
  6353 - 6353
  6411 - 6456
  6511 - 6528
  6623 - 6647
  6783 - 6783
  6911 - 6933

  Dél-Dunántúl

  7181 - 7195
  7224 - 7226
  7471 - 7479
  7500 - 7589
  7671 - 7677
  7833 - 7839
  7951 - 7985

  Közép-Dunántúl

  8251 - 8296
  8311 - 8357
  8468 - 8491

  Nyugat-Dunántúl

  8626 - 8699
  8700 - 8799
  8808 - 8897
  8911 - 8999
  9500 - 9561
  9623 - 9685
  9707 - 9799
  9800 - 9842
  9900 - 9985

• Can I arrange a delivery to a Collection Point?

  Yes, but you can only select a Collection Point in the same country where you place the order.

  More info on Collection Points:

  • Delivery time frame is 2–4 working days (Mon–Fri).

  • Some collection points have limits on the dimensions and weight of parcels they can accept.

  • If the parcel is going to a parcel shop in Hungary, it can be no bigger than 100 cm (length) x 250 cm (girth) and must be 20 kg or less.
  • Collection points that use lockers can only accept parcels that are 72 cm (length) x 42 cm (width) x 50 cm (height) or smaller and up to 20 kg.
  • If your parcel exceeds these dimensions and can’t be accepted, it may be returned to our warehouse.
  • Orders will be returned if not picked up from the Collection Point within 7 days.
  • DPD will email you when your order is ready to be collected and send reminder emails during the 7-day pick-up window. DPD will also send an email if the item is returned to the LEGO warehouse.

  • Orders that include Pick a Brick or Create a Minifigure can’t be sent to a Collection Point.

• How do Pick a Brick and Create a Minifigure orders work?

  Please allow 8 working days for delivery of Pick a Brick or Create a Minifigure parts.

  We charge a service fee of 2,400 Ft for Pick a Brick and Create a Minifigure orders. If your basket meets the minimum amount of 4,800 Ft, the service fee will be removed.

  Express and Collection Point deliveries are not available.

  If your order contains parts that are currently out of stock, we’ll cancel and remove those parts from the order. We’ll only dispatch and charge for the parts that are available.

  If your order contains both Pick a Brick and Create a Minifigure, you’ll only be charged the service fee and delivery fee once.

• How can I track my order?

  To track your order, simply follow these easy steps:

  • Log in to your account and navigate to ‘My orders’.
  • Find the order you want to track and select ‘Manage my order’.
  • Click on ‘Track package’ or visit the courier's tracking page for real-time updates.
  • You can also track your order from the delivery confirmation email sent to you after your purchase.

  It can take 24 hours for your tracking number to start displaying updates.

• How do pre-orders and back-orders work?

  Back-orders
  We say that sets or pieces are available for ‘back-order’ when they’re not currently available, but we expect them to be back in stock soon. Back-ordered items can be ordered and will be dispatched when they're back in stock at our warehouse. You’ll receive an email notification when your back-ordered items are dispatched. Delivery dates for back-ordered items are shown on the product page, in your shopping bag and in the order summary at checkout.

  Pre-orders
  Pre-orders are sets that haven't been released and are coming soon. They'll be dispatched as soon as they become available and you’ll receive an email notification when your pre-ordered items are on their way to you. Delivery dates for pre-ordered items are shown on the product page, in your shopping bag and in the order summary at checkout.

• What if my order includes both pre-order and back-order items?

  If your order includes both pre-order or back-order items and other in-stock items, the in-stock items will be sent separately. Any gifts or promotional items you qualify for will be dispatched with the next available items in your order. The expected delivery dates for products in back-orders or pre-orders may change based on factors such as changing arrival schedules or incoming stock availability.

• How do gift orders work?

  To help keep your LEGO gift a surprise, we’ll send it in a plain, unmarked box. You can also choose a different delivery address, so the package isn’t spotted.

  If you’ve chosen delivery to a different address, we’ll assume it’s a gift and leave out the price and billing details.

• Can I edit or cancel my order?

  You’ll be able to cancel your order until its status shows as ‘In warehouse’. You can track its delivery status from your ‘My orders’ page.

  If none of the items in your order have an ‘In warehouse’ status yet, and you’d like to cancel it, select ‘Manage my order’. Then, click ‘Cancel order’ and follow the remaining steps. It’s super easy!

  If your order includes only pre-order or back-order items, you’ll be able to cancel it up to 5 working days before the estimated delivery date.