Frequently asked questions

Have questions about the LEGO® Life app? You can find the answers here!

  • How do I sign up to the LEGO® Life app?

    In the welcome screen in the app, select “Start”. You then need to choose your unique LEGO® Nickname. The Nickname Generator allows you to select the name that others will see in the app and creates randomized options for you to choose from. It will appear on your child’s profile, photos and comments. Once the nick name is selected, your child can:

    • like something
    • follow a group
    • create their own avatar
    • scan QR codes and access the interactive building instructions (Instructions PLUS)
    • add products to their digital collection.

    If your child wants to do more in the app like sharing creations, commenting etc., they need a parent to help them create a LEGO Account that they can sign in with.

    To do that, just tap on the minifigure head and then the settings icon in the top right-hand corner of the screen and click on the button “Sign up”.

  • What can I do without signing in?

    Your child can still see the content in the app BUT can’t upload creations, comment, receive personalized content suggestions, save favorite pictures, videos or challenges. Logging in with a LEGO Account allows your child to use all of these great features!

    To sign in, just tap on the minifigure head and then the settings icon in the top right-hand corner of the screen.

  • How do I share pictures in the LEGO® Life app?

    In order to share pictures in the LEGO® Life app your child needs to have a LEGO Account and be signed in.

    Once signed in, simply tap the camera icon to access the device’s camera or the image icon to access the device’s photo library and follow the instructions. Then tap on “Share it” or “Keep private” if the image should only be visible by your child.

  • I’ve uploaded the wrong picture! How can I delete it?

    Click on the minifigure head at the bottom of your screen to go to the overview page where you have access to the images you have shared in the LEGO® Life app. Click on the image you would like to delete and click on the recycle bin icon just below the image.

  • I uploaded an image but it hasn’t appeared yet. What happened?

    Everything in the LEGO® Life app gets moderated before it gets shared, to make sure there is nothing rude, scary or violent there. We check there is no identifying info, like your child’s name or a school logo, that everything is your child’s own work and that the picture isn’t blurry or unclear. We do all this as quickly as possible, but sometimes there’s a short wait. 

  • What is the Avatar builder and how does it work?

    The avatar image accompanies your child’s uploads and comments in the LEGO® Life app. Your child creates an avatar when signing up using minifigure parts and accessories and can always edit or add different avatars. Just tap the minifigure head at the bottom of the screen to see the avatar, then tap it to make changes!

  • Can I post videos in the LEGO® Life app?

    Right now, it isn’t possible to upload and share videos in the app, but this is something we are working towards!

  • What is the QR scanner for?

    It scans QR codes that can be found on building instructions in LEGO® sets giving you access to content unique to that particular set on the LEGO Life app.

    All sets include a digital copy of the building instruction. You can add the set to your child’s LEGO Account in the LEGO Life app so you can easily find your LEGO building instructions.

    Selected sets also include 3D digital building instructions “Instructions PLUS” that provide an interactive and easy way to build your new set. Other sets may include new Build Ideas for your set so you can get the most out of it!

  • Which codes can I scan?

    Most of the new LEGO® sets have a LEGO QR code on the front cover of the building instructions.

    You can only scan official LEGO QR codes from the cover of the building instructions, and not other QR codes. You cannot scan other QR codes or bar codes that appear on a LEGO box or on set bags.

  • I have a new box with a LEGO® QR code, but it says that the code is not valid?!

    Poor lighting conditions can make the code scanning fail even though you may have a valid code. Please try scanning again in better lighting conditions.

    You can also find the set by searching for the set number in the search function. If problems persist, please contact Customer Service.
  • Why am I asked to verify my identity when creating a LEGO Account?

    Verification is needed to prove that you are above the age of 18 and thereby are authorized to give a child consents to LEGO® experiences.

  • In which countries is the LEGO® Life app available?

    Algeria, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Bolivia, Botswana, Brazil, Canada, Chile, Colombia, Costa Rica, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Macau, Malaysia, Mexico, Moldova, Morocco, Mozambique, Namibia, Netherlands, New Zealand, Nigeria, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tunisia, Turkey, UAE, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Zimbabwe.

  • What are the minimum technical requirements for the app?

    Min. requirements – ANDROID

    • Android version 5.0 or higher (API Level: 21 aka Lollipop)
    • 1024 MB of RAM
    • Touchscreen
    • Device Camera
    • Normal screen, HDPI or higher (minimum 480x800, 240dpi)
    • Open GL ES 2.0 Support

    Min requirements – iOS

    • iOS version 10.0 or higher
    • iPhone 5 or newer
    • iPad (2012), iPad mini 2, iPad Air or newer
    • 1024 MB of RAM
    • Touchscreen
    • Open GL ES 2.0 Support