What to do if you’re unable to redeem LEGO® Insiders points

There are a few reasons why you might not be able to redeem the points you’ve earned.

•    You’re not logged into the right account.
•    You don't have enough points for the reward you're trying to get.

If you’re logged into the right account, it’s already been activated, you have enough points and you’re still not able to redeem points, please contact us. We’ll be happy to help!