Senior Manager - Tech Service & Support

Job Description

#LI-JT1

Here is the chance to take on a meaningful role in supporting our daring digital transformation in the LEGO Group. Here you will constantly encourage and develop the team members and help building bridges between our core business and the global digital organization.

Join the LEGO® Digital team and have a blast bringing new technology to life!

Core Responsibilities

The new Competency Leader (CL) assumes people leadership responsibilities for local team members of the Global End-User Support (GEUS) organization, including mentoring, driving personal development, and staffing.

The CL sets goals and objectives for team members and managers for the achievement of their own development plans. Is driving impact through own functional expertise and passion for the proficiency area. Enables the employees to grow through self-discovery and mentoring. Leads professional capabilities in the proficiency area by defining and mastering professional standards and work methodologies and training proficiency resources.

This is a dual role containing leadership and active team membership, the ideal candidate is a digital professional with experience in leading people and managers. But also, willingness to invest some of their time in participating in the team’s daily operations.

• Acts as a role model by helping the team to resolve complex tasks and providing a helping hand in daily operations.
• A cultural role model and enabler of others and in crafting the LEGO culture within the team and own organization.
• Strong influence on technology and engineering/functional practices as well as supporting own team.
• Foster a collaborative team for its members enabling them to release their potential.

Play your part in our team succeeding

In the Global End-User Support organization, we take great pride in securing a smooth daily digital life for our colleagues. We service a wide range of technologies in collaboration with digital product teams.

Come play an important part of our leadership team with colleagues from around the world working together to ensure our organization is healthy in terms of capacity, capabilities, motivation, and integrity for us to succeed together and meet our goals and reach our vision.

The team is based in Billund, Denmark. The work environment is exciting, inspiring, flexible, and we like to have fun along the way!

Do you have what it takes?

In the role of Competency Lead, you will work as a leader for 5-7 direct reports and a leader, ensuring we have the right skills and growing talents, while also taking an active role in the service product team.

To succeed in this role, you ideally already have experience within the following:

• Leadership experience
• Experience in agile methodologies, application of agile techniques and delivery practices.
• Ability to develop and train employees within the competence area.
• Enough expert knowledge to support competence area members professionally.
• You are self-steering, proactive, organized and can resolve independently what needs to be done.
• Broad digital knowledge and experience.

Advanced English both written and verbally is a need since we are an international gathered team. Please note:  Relocation support is not offered for this role.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.