Lead Service Designer

Job Description

Are you a visionary, problem-solving and collaborative Service Designer with a strategic mindset and excellent communication skills?
Then join our newly established service design team within the Digital Product Design area of Consumer and Marketing Technology (CMT). 

The team will play a pivotal role as a strategic partner across CMT digital product clusters bringing clarity to product vision and problems to be solved as well as facilitate decision making key senior stakeholders

Core Responsibilities

• Lead end-to-end service design initiatives and collaborate closely with senior partners and stakeholders across engineering, product and business to create the best possible product outcome.

• Lead, plan and facilitate interviews with users and stakeholders

• Design and facilitate innovative, engaging and productive workshops for diverse audiences

• Validate and peer review service design blue prints with participants from all seniority levels

• Synthesize and translate user pain points and business requirements for complex product landscapes into transformation opportunities and initiatives to bring clarity to strategy and what to build

• Present findings and recommendation to senior leadership to facilitate decision making

• Evangelize and influence the strategic impact of service design across The LEGO Group

Play your part in our team succeeding
You will be part of a collaborative, cross-functional environment where design, products, and technology come together to create seamless and impactful experiences.

Your work will shape how we understand and serve our users, ensuring that insights, strategy, and design translate into meaningful outcomes.

Consumer and Marketing Technology creates internal facing products such as digital products enabling model designers to create models, product lifecycle management, the digital asset and content pipeline, marketing engagement products alongside consumer facing digital products such as LEGO® Play, LEGO® Builder, LEGO® Ideas to name a few.

CMT Digital Product Design consists of 70+ designers covering design disciplines (user research, service design, UX and UI) across the entire development process from discovery to delivery.

Do you have what it takes?

• Background and experience within service design

• Proven experience leading complex service design initiatives driving business value

• Demonstrated experience presenting to senior and executive leadership  

• Thrive in complexity: Experience mapping complex processes with many levels of users and sharing artefacts with senior leadership and internal stakeholders

• Best-in-class communicator. Proven ability to communicate strategic direction, facilitate and impact decision-making, drive engagement and build relationships

• Exceptional collaborator. Excel driving a cross-functional holistic approach and one team mindset

• Structural Enthusiast. Ability to establish and bring structure and process into both existing and new ways of working

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.