Why are my bricks taking so long?

We understand that waiting for your replacement parts to arrive can be frustrating, especially if the part was missing from a new set and you canโ€™t continue building.

The reasonย parts orders take a little longer is because all the pieces are hand-picked by our warehouse team. We have thousands of different bricks available so, as you can imagine, itโ€™s quite a large warehouse!

If we receiveย many more orders than we had anticipated, there may be delays. Weโ€™ll do our best to get your bricks sent out as quickly as possible โ€“ our experiencedย team membersย can pick up to 130 bricks per hour! Youโ€™ll receive an email confirmation once your parts are on their way.

For updates about our service, please have a look at the main page ofย our customer service site or get in touch with us.