Multilingual Advisor, Consumer Services (French and English)- Starts July 2019
Are you driven to make it right when it all goes wrong? Join LEGO® Consumer Services to inspire and develop for the builders of tomorrow! Apply now on our careers site!Do you speak fluent French and English? Do you have experience in customer service? If so, this full-time permanent role can be a fit for you!
Your specific tasks include:The LEGO Group is the second most highly ranked company in the world for corporate reputation. Your role in Consumer Services is to inspire the builders of tomorrow by giving them engaging and reliable customer service with every phone call, email and live chat. We are looking for energetic, enthusiastic and hardworking individuals to join us in giving our fans the best customer service experience.
•This is a full-time permanent role that will begin in July.
•Responding in a Fun, Reliable, Knowledgeable and Engaging way to inbound consumer contacts your entire shift; through phone calls, email and snail mail.
•Adhering to your schedule. All breaks are scheduled, so we can plan for consumer demand.
•Meeting performance expectations: Post-contact survey results and your daily productivity.
•Working on Black Friday, Christmas Eve and one weekend day - every other weekend -to help our most loyal fans.
•Happy to work in a dynamic, one team environment
Challenges and OpportunitiesThis is what you can expect in return:
•Consistent performance support from your Team Leader.
•An opportunity to shop in our LEGO Employee Store with our generous employee discount.
•A chance to join our Fun Committee’s Fun Friday activities and holiday events.
•Advisors generally stay in the role 1 to 2 years before getting another opportunity within the company.
Do you have what it takes?•Articulate and engage in both English and French, verbal and written communication.
•Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
•Ability to use technology while helping consumers. CRM/database, Internet, digital knowledge base, and troubleshooting guides, etc. are the tools our Advisors use on every contact.
•Commitment to give great service to each consumer when there is a high volume of contacts.
•Confidence to make your own judgements about what is right for your consumer.
•Type 40 words per minute.
•Work an 8:30AM to 4:30PM, Monday through Friday shift.
Bringing it to Life“The best part of being an Advisor is hearing how you’ve been able to bring a smile to their child’s face. Knowing that I’ve had the ability to encourage a child’s growth and development is really very rewarding. I’ve even received fan mail with an awesome paper version of Yoda on it! There’s a huge sense of satisfaction that comes with knowing that we make a difference to the LEGO fans.”
Join the global LEGO® family
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic and inclusive culture where everyone feels valued and a sense of belonging.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We consider all of our employees part of the LEGO family. Beyond competitive pay and bonus incentives, employees on campus can enjoy free coffee and snacks, a fitness center, on-site childcare, a LEGO store with discounts and the biggest event of the year: PLAY DAY! Being part of our family also means playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
Build your career brick by brick at The LEGO Group.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavours to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.