Bring Your Career To Life

Senior Customer Operations Advisor


China, Shanghai

Posted Date


Job ID



Customer Service


Do you have good communication with customer who is passionate about pursuing a rewarding yet challenging career in LEGO?

Here‘s a fantastic job for you to be a part of our Market Operations in the LEGO Group. Our mission is to inspire and develop the
builders of tomorrow by engaging children across the world in positive play and hands-on, minds-on creativity.

Core Responsibilities

1. Order management processing
Senior Customer Operations Advisor will receive orders from external and internal customers, manage orders in SAP system within relevant order management rules and regulations; create and track the delivery; reconciled with customer. Candidates should have order to cash knowledge and skillful communication skills with customers.

2. Support in Projects
Candidates are required to understand project management concept, better to have experience on project management. Have collaboration sprit to work with other project members on timeline tracking, conflict handling, risk escalation and problem solving

3. Product availability tracking
Have basic Supply Chain and planning knowledge. Can understand the product flow and value chain from plant to DC to store. Be able to track product status and inventory status.

4. Performance analysis and customer meetings
Have ability to tack order management and delivery related KPI, find the gap with target and take action to close the gap. Regular communication forum with customer on performance and customer pulse.

5. Continues Improvement
Have continues improvement mindset to find improvement opportunities on daily work and then take action to improve or ask for help.

Play your part in our team succeeding

As a team player, to support China operations team to delivery a good service level to internal and external stakeholders

Do you have what it takes?

• Bachelor’s degree
• Minimum of 3~4 years working experience in customer operations or supply chain.
• Must be a team player and able to work collaboratively and proactively with peers
• Excellent user of MS office tools is a must, especially on reporting by excel
• Previous experience working with SAP
• Used to working in retail industry
• Project experiences
• Can be communicated in English both written and oral

Join the global LEGO® family

The LEGO Group recruits and develops people entirely on merit. If you are confident you have what it takes to succeed in this role – and you share our commitment to creativity, collaboration, and quality – use the APPLY NOW button above or below. Please remember to attach your application and current CV.

It is fascinating to be part of an organization that builds a better tomorrow for children. Although being a support function you are fully
aware that your efforts have a huge impact. It is great to be part of immense growth plans and globalization, and that you never know
what tomorrow brings.