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Cargo Claims and Returns Manager EMEA (Jirny)


Czech Republic, Jirny

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We are offering a unique opportunity to join the team in LEGO European distribution center located in Jirny (Prague-East).

The EMEA Supply Chain Operations (SCO), Distribution is responsible for the final stages in the LEGO Supply Chain within the EMEA region. Working with our third party partners we execute Warehousing, Picking, Packing and Delivery of EMEA Customer Orders and Returns.The role acts as the link between company stakeholders and outsourced logistics partners and executes on standardization and optimization of LEGO distribution claims and reverse flow processes within the EMEA.

As a subject matter expert you will be responsible for:

• executes on standardization and optimization of LEGO distribution claims and reverse flow processes within EMEA region
• collaborates with relevant process owners to review requirements, identify areas of non-compliance
• for timely and appropriate reporting on claims and returns building data driven relationship with external suppliers
• investigates, evaluates, and resolves cargo claims of a more severe and complex nature in cooperation with internal stakeholders and third-party suppliers
• act as a subject matter expert in the particular line of business
• closely cooperates with third party Claims Administration provider
• active role in continuous improvement initiatives and innovations

Do you have what it takes?

• 3+ years of experience in transportation/marine/cargo/inland industry is required
• understanding of international transport conventions
• fluent English and Czech language
• PC knowledge - MS Office (Excel – advanced level, Word, PowerPoint)
• SAP, Power BI is an advantage
• Self-driven, proactive & curious
• Able to develop and maintain open and trusting working relationships
• Strong communication skills

Why to join the global family of LEGO Group?

• Each of us can build her/his own LEGO® Story – we support development of our employees
• We all use the same language regardless to a position or title – family working environment
• We offer various benefits – we take care of our employees
• Together with our partners we reduce carbon emissions – we care about the environment
• LEGO® elements in all meeting rooms – we support creativity and play

The LEGO Group recruits and develops people entirely on merit. If you are confident you have what it takes to succeed in this role and you share our commitment to creativity, collaboration and quality, apply now.