5 July 2019
Emily, Customer ServiceThanks for your review! I'm sorry to hear that you're having some trouble with the claw on the truck. If it's not working like you expected, it's a good idea to check the rubber band piece that allows it to grip things. Make sure that it's in just the right spot, and that it's not too loose or too tight. If you need a replacement rubber band, you can request one over at LEGO.build/BricksPieces.