28 October 2019
Callie, Customer ServiceOh no! Our Medium Linear Motor was designed to easily pair with the 88009 Battery Hub, but we're here to help if you run into trouble. If you ever have issues maintaining your Bluetooth connection, try turning off the hub and replacing with fresh batteries of the same brand. Be sure when you try to repair that your device doesn't go into "Sleep Mode", as the Bluetooth connection to the app will stop to preserve battery life in the hub. If you'd like a helping hand with your Powered UP functions, give us a shout at LEGO.build/Service to get started.