Creating smiles

Would you like to receive drawings and messages from children across the world? To help answer some of the most challenging questions our customers have? For our Customer Service team, it’s a part of their everyday LEGO® life.

Meet Lisa

Lisa helps customers across Europe both in English and German – her biggest challenge is remembering to speak in the right language! With the help of her fellow teammates, she’s able to find orders, help build complicated sets and answer some intriguing questions and requests.

Lisa loves to be hands-on when she’s helping customers to figure out how to build a set, as well as using her curious mind to figure out the next steps. From unusual requests like collecting boxes to finding where a parcel is, Lisa helps her customers every step of the way.

Why is caring important?

Lisa believes that caring is a big part of the work they do in Customer Service. A chat with the team can change a person’s mood, for the better, of course. Every day Lisa and the team find new and exciting ways to show customers that they care, whether it’s helping them build a set or helping them track down that super rare LEGO box memorabilia.

What’s the best part about working at the LEGO Group?

Lisa says: “I would say there’s a big sense of community here, like you always feel so accepted. There’s a lot of help and support, and it’s a really cool environment to work in. You feel super relaxed, and like it’s not going to work in the morning. Plus, you get to play with LEGO bricks.”

If you’d like to discover how you can help brighten someone’s day, join us in the Customer Service Team. In Lisa’s words: “you won’t regret it”.