Response from LEGO SHOP
August 4, 2016
Nicholas, Consumer Service Specialist, LEGO Consumer Services
Hey There,
Thank you so much for the feedback on your new Friends set. I'm really sorry to hear that this set wasn't built to your liking. The great thing about a LEGO set is if you don't like how something is designed, you can change it using a couple extra bricks and your imagination!
We're also sorry to hear that you are not happy with the price of your new set. We try really hard to give LEGO fans as much information as possible before they buy our toys so that they know exactly what they're getting, including how big it is. It's very important that LEGO toys are imaginative, creative, fun and last for ages! So we work really hard to make sure we use the very best materials so that one day you can pass on your sets to your grandchildren.
In fact we have a 28 point check list to make sure the quality and color of all our bricks are exactly right, and there are only 5 factories in the whole world which are good enough to make LEGO sets! We have a team of experts in Denmark whose job it is to invent and test new LEGO sets, themes and toys. They tell me it takes years to check everything. They need to test all the new ideas, talk to the factory about how to make them, work out what sort of box it needs to go in and then deliver the new sets to all the shops in 140 countries!
Nevertheless I'll be more than happy to forward your comments on about the dolls and price comments.