Support

Need help with LEGO® DIMENSIONS™? If you’re looking for device requirements, app download info, frequently asked questions or customer support, you’ve come to the right place!

  1. FAQ OVERLOAD!

    We know you love LEGO® DIMENSIONS™ but may have some questions about our system of play. Click here for a fun infographic with everything you need to know (and more) about LEGO DIMENSIONS. 


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  2. WHAT IS LEGO® DIMENSIONS™?

    For the first time in any LEGO® videogame, characters from a mix of some of the best brands in the universe join forces and battle in worlds outside of their own. Let creativity be the guide to a building and gaming adventure – journey through unexpected worlds and team up with unlikely allies on the quest to defeat the evil Lord Vortech. A Dark Knight, a Wizard, and a LEGO® Master Builder traveling together down the Yellow Brick Road is just the beginning…


    To learn more, CLICK HERE.

  3. WHAT'S INCLUDED IN THE LEGO® DIMENSIONS™ STARTER PACK?

    The LEGO DIMENSIONS Starter Pack includes: 

    • LEGO® DIMENSIONS™ videogame 

    • LEGO® Toy Pad 

    • Bricks to build the LEGO® Gateway 

    • Bricks to build 3 LEGO® minifigures (Batman™, Gandalf™, and Wyldstyle™) 

    • Bricks to build the LEGO® Batmobile™ vehicle

    CLICK HERE TO EXPAND

  4. WILL I NEED TO PURCHASE A NEW STARTER PACK EVERY YEAR?

    No, only one LEGO® DIMENSIONS™ Starter Pack is needed for multiple years of fun! LEGO DIMENSIONS was designed to be a system of play that will allow for added innovation and engaging gameplay mechanics without requiring another Starter Pack purchase next year.
  5. IS THE GAME MULTIPLAYER?

    Yes, LEGO® DIMENSIONS™ supports two-player local co-op play. A second player can drop in and out of the game at any time using any characters from the Starter Pack and Expansion Packs. Starting Wave 6 each Expansion Pack will include an all new Battle Arena feature with 4 Battle Modes that can be played four-player local co-op play.
  6. WHY IS AN INTERNET CONNECTION NEEDED?

    We will provide regular game updates in order to enhance your LEGO® DIMENSIONS™ experience. This requires a connection to the internet.
  7. HOW DO THE LEGO® TOY TAGS WORK?

    Every character has a printed LEGO® Toy Tag that must be placed on the LEGO Toy Pad for the character to appear in-game. Only the LEGO Toy Tag must be placed on the LEGO Toy Pad for the game to recognize it. The minifigure is an official LEGO minifigure and can be taken apart and used in your own LEGO toy collection! With vehicles and gadgets, the LEGO Toy Tag is blank at first, and you will be guided to ‘write’ a vehicle or gadget to it when playing through the game.
  8. WHAT DOES THE LEGO® TOY PAD DO?

    The LEGO® Toy Pad is a physical device that allows you to bring any combination of up to 7 characters, vehicles, and/or gadgets into the game all at once. The LEGO Toy Pad lights up, flashes and even changes color to give players clues as to where to go, what to look for, or how to solve a puzzle in game. Gamers command the action – where and when the physical toys are moved on the LEGO Toy Pad will impact what happens in the game.


    To learn more, CLICK HERE

  9. IS THE LEGO® TOY PAD WIRELESS?

    No, the LEGO® Toy Pad is connected directly to your game console via a 2-meter long USB cable.
  10. WHAT ARE EXPANSION PACKS?

    Expansion Packs allow you to collect more LEGO® toys, and add new characters, vehicles, and even game levels to LEGO DIMENSIONS™ for greater mash-up combinations. Expansion Pack toys work across all game consoles, and every vehicle and gadget can be built and then rebuilt two more times for upgraded in-game abilities.
  11. WHEN IS A PARTICULAR EXPANSION PACK AVAILABLE?

    Different expansion packs will be available in a variety of releases start September 2016. Check with your local retail location for details on exact dates. 

  12. WHAT ARE ADVENTURE WORLDS?

    Each of the brands in LEGO® DIMENSIONS™ has its own unique Adventure World where players can explore, go on quests, race, and collect studs and bricks. There are 14 Adventure Worlds, and each world can be unlocked with any LEGO DIMENSIONS minifigure belonging to that brand. With the Starter Pack, players have instant access to 3 Adventure Worlds – DC Comics™ (with Batman™), The Lord of the Rings™ (with Gandalf™), and The LEGO® Movie™ (with Wyldstyle™). And just like the levels in the LEGO DIMENSIONS Starter Pack, any character can use any vehicle or gadget in any Adventure World.
  13. WHERE DO I FIND BUILDING INSTRUCTIONS FOR VEHICLES AND GADGETS?

    All of the build instructions for LEGO® DIMENSIONS™ vehicles and gadgets are available within the game.
      

    If the vehicle or gadget you would like to build is part of a Story Pack or Level Pack, begin playing through the pack’s game level and you will unlock the instructions as part of the level’s storyline. Once you get to the part of the gamplay that requires the use of said character’s vehicle or gadget, Build Instructions will be presented on screen.

    If the vehicle or gadget you are trying to build is part of a Team Pack or Fun Pack, you will be able to access the Build Instructions by placing the character associated with the item on the LEGO Toy Pad. Once you have placed the character on the LEGO Toy Pad, ensure you are actively playing as that character in game, and then an on screen prompt will ask if you want to build the vehicle or gadget associated with that character.

    When you have advanced through the build instructions, you will be prompted to place your vehicle or gadget toy tag in the center section of the LEGO Toy Pad. You can also re-access the build instructions through the LEGO DIMENSIONS Gateway or the character wheel.

  14. WHAT ARE BATTLE ARENAS?

    For the first time in a LEGO videogame, players can take favorite characters in to battle and compete with up to 3 friends head-to-head. Unlock Battle Arenas with gold toy tag characters from Expansion Packs starting with Wave 6 and challenge friends in 4 action-filled competitive split-screen games.

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