"I always aim to be super fun, reliable, knowledgeable and engaging, and I love the feeling when I’ve helped someone." - Helmy -
Our Consumer and Shopper Engagement team are real heroes. They provide thousands of LEGO® fans around the world with advice and answers for every kind of question, and every one of them adds their own unique talent into the mix.
We asked some of our super Singapore team to tell us what their superpowers are – and how they use them to save the day for our customers, and here's what they said.
Helmy provides incredible customer service with a personal touch. Which shows just how much he cares.
“I care a lot about getting it right. I listen, I empathise and I help. I always aim to be super fun, reliable, knowledgeable and engaging. And I love the feeling when I’ve helped someone.
A while ago, I had a call from a mother who was having a tough time during Covid. She was caring for a child and was sick herself. After our call I sent her a gift card as goodwill, and she wrote a lovely message back about how much that had meant to her and her son. That really touched my heart.”
For Consumer Service Advisor Sophie it's all about her attention to detail.
“My power is probably x-ray vision. When I get customers who’ve built a LEGO set that isn’t working, I can scan through their build and find the wrong step. It saves them having to take it all apart and start from step one again.”
Consumer Service specialist Ami has lots of great stories to tell from her time as an Advisor. These days, she uses her powers to help her team give their best.
“I’ll never forget getting a postcard from a customer I’d helped build a LEGO Technic set. The boy was so proud. He sent a second postcard a year later, to show me another of his builds.
In my new role, I help my team understand what’s going on and find the right solution. It often helps to have that alternative opinion. It works both ways too – the team’s always there when I need help.”
For Hamy – one of our Customer Service Advisors – her ability to communicate with all kinds of people makes all the difference.
“My superpower is that I can speak three languages – English, Mandarin and Cantonese. A while ago, I received a call from an old man who only spoke a little English. His grandchild’s birthday was coming soon and he was clearly stressed about getting the right present. He couldn’t express himself properly and was getting upset. But when I heard him speak with his family in Cantonese, I switched to Cantonese immediately and we sorted everything out. He went from stressed to happy so quickly – it was wonderful.”
Our final hero, Maria, has the power to make any customer happy. And it makes her happy to know that we’re right behind her, all the way.
“This is the company and team with the most supportive people I have ever worked with. There are always resources and people available when you need extra support. And we brainstorm together to resolve the more complicated cases. I love working with people of all backgrounds and ages – I learn so much from the people around me.”
As you can see, everyone in the team has their own special way of helping people. And they all get to create smiles, all around the world. They’re our shoppers’ heroes, and they’re our heroes too.
If you want to join them and unleash your own customer service superpower, take a look at our current opportunities.