Bring Your Career To Life

Service Desk Advisor


Czech Republic, Kladno

Posted Date


Job ID



Customer Service


Would you like to develop your skills in a global organisation that is all about quality, learning and collaboration?

In this exciting role, you will support the LEGO Group by delivering customer-oriented services thus ensuring high quality process handling. The purpose of the Employee SD department is to be communications center that provides a single point of contact between a company and its employees and partners. Are you interested in?

You will be responsible for:

• Maintain our competencies on a high level by creating knowledge databases to ensure consistent processes and answers
• Provide support for all questions related to HR employee data and HR Processes
• Administration support on core HR processes
• Support with administrative tasks on rewards and training
• Provide qualified support and service on BSO related topics
• Be aware of new opportunities for improvement and come up with good ideas based on new insights
• Play a Subject Matter Expert role
• Define and create process descriptions for BSO Service Desk related processes

What kind of mindset, experience and education do you need?

• 3+ years of experience, preferably in Service Desk/Customer Service or Shared Services area
• Knowledge of Service Management principles (based on ITIL methodology)
• Experience with ServiceNow is advantage
• Knowledge of Service Desk ticketing tools (HPOV, ServiceNow, Remedy, OpenDesk…) is advantage
• Strong communication skills, so you can give advice and work on tasks through virtual direction
• Good at finding logical and creative solutions and working structured, detailed and accurate
• English language at an advanced level
• Previous experience with HR SAP is advantage

Why to join the global family of LEGO Group?

• Each of us can build her/his own LEGO® Story – we support development of our employees
• We all use the same language regardless to a position or title – family working environment
• Interesting tasks, professional work conditions and competitive benefits are waiting for you – we take care of our employees
• We exercise in our own gym and relax on the roof-top – we take care of our employees
• We sort the waste – we care about the environment
• LEGO® elements in all meeting rooms – we support creativity and play

The LEGO Group recruit and develop people entirely on merit. If you are confident that you have what it takes to succeed in this role and you share our commitment to creativity, teamwork and quality, apply now.