Careers

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Seasonal Advisor Consumer Services

Location

USA, Enfield

Posted Date

09/10/2019

Job ID

US9265

Category

Customer Service

Language

Are you driven to make it right when it all goes wrong?

Join LEGO® Consumer Services and save the holidays for the builders of tomorrow!

Responsibilities include but not limited to:

•Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.
•Articulate and engaging in both verbal and written communication.
•Ability to use technology while helping consumers. CRM/database, Internet, digital knowledge base, and troubleshooting guides, etc. are the tools our Advisors use on every contact.
•Dedication to provide excellent service to each consumer when there is a high volume of contacts.
•Confidence to make your own judgements about what is right for your consumer.
•Type 40 words per minute.

Do you have what it takes?

•Responding in a fun, reliable, knowledgeable and engaging way to inbound consumer contacts your entire shift through phone calls, email, snail mail, and possibly live chat.
•Adhering to your schedule. All breaks are scheduled, so we can plan for consumer demand.
•Meeting performance expectations: Post-contact survey results and your daily productivity.
•Working on Black Friday, Christmas Eve and one weekend day - every other weekend -to help our most loyal fans.
•Happy to work in a dynamic, one team environment

This is what you can expect in return:

•Earn a retention bonus if you complete your assignment.
•Consistent performance support from your Team Leader.
•An opportunity to shop in our LEGO Employee Store with our generous employee discount.
•A chance to join our Fun Committee’s activities and holiday events.
•Possible permanent job with Consumer Services for our top Seasonal Advisors to develop within the LEGO Group.

Join the global LEGO® family

The LEGO Group is the second most highly ranked company in the world for corporate reputation. Your role in Consumer Services is to provide customer service with every phone call, email and live chat. We are looking for upbeat, enthusiastic and hardworking individuals to join us in giving our fans the best customer experience through the end of January 2020. There is the potential to convert to a permanent role based upon performance.

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Hear from one of our Advisors…
“The best part of being an Advisor is hearing how you’ve been able to bring a smile to their child’s face. Knowing that I’ve had the ability to encourage a child’s growth and development is really very rewarding. I’ve even received fan mail with an awesome paper version of Yoda on it! There’s a huge sense of satisfaction that comes with knowing that we make a difference to the LEGO fans.”

Join the global LEGO® family

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic and inclusive culture where everyone feels valued and a sense of belonging.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We consider all of our employees part of the LEGO family. Beyond competitive pay and bonus incentives, employees on campus can enjoy free coffee and snacks, a fitness center, on-site childcare, a LEGO store with discounts and the biggest event of the year: PLAY DAY! Being part of our family also means playing a part in building a sustainable future and continuing our mission to #inspire and develop the builders of tomorrow.

Build your career brick by brick at The LEGO Group.

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