Tech Service Specialist

  • Location
    Richmond Manufacturing, Virginia, United States of America
  • Job ID
  • Category
    IT, Telecom & Internet

Job Description

We are looking for a Tech Service Specialist to deliver excellent support with outstanding customer service to our Digital Tech Products.

If you are a motivated and curious problem solver with a passion for technology, a confident independent IT specialist with high interest on nurturing relationships with our manufacturing teams to delivering the best possible service, then this is the opportunity for you!

Core Responsibilities

  • Provide advise and solutions to complex IT incidents and problems

  • Actively engages with Digital Technology product teams to implement the required processes, technology and solutions on the site

  • Proactively ensures IT Policies and Principles are being followed

  • Actively improves, uses, trains and promotes new technologies implemented in the organization

  • Install and configure hardware, computer systems and applications within the company

  • Engages with vendors as it relates to IT areas

Play your part in our team succeeding

As part of the Global End-User Support organization you will have the opportunity to help us to optimize the usage of business technologies to increase the productivity of the LEGO Group.

Do you have what it takes?

  • General knowledge of ITSM and IT infrastructure concepts

  • Expertise on one or more specific IT technical areas such as Active Directory, Microsoft Server environment, networking, ITIL or automation

  • Minimum 5 years of experience in the Information Technology field providing technical support to hardware and software

  • Bachelor’s degree in Computer Science or related field preferred, or equivalent work experience

  • Data analytics and presentation documents skills

  • An outstanding service oriented mentality

  • Open communication and international collaboration

  • Experience in manufacturing environment preferred

  • Knowledge of Agile preferred


Join the global LEGO® team
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.   
Thank you for sharing our global commitment to Children’s Rights. 

Build your career brick by brick at the LEGO Group.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

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