Retail Training and Excellence Manager

Job Description

Are you passionate about delivering your retail training expertise and operational know-how in a fast-growing market?
Join LEGO Retail and help us deliver the foundational training programs for our LEGO Flagship Stores in China. You will help the LEGO Group build critical retail capabilities and help deliver on our ambitious strategy of making LEGO Flagship Stores the pinnacle shopping and brand experience for our shoppers and consumers.

No relocation assistance is offered for this position

Core Responsibilities:

• Drive and support our customer proposition projects as they evolve to support the business strategy, with a focus on understanding impact on team members and operations.

• Identify, deliver and manage end-to-end operational projects across all stores to optimize ways of working and support business efficiency, continuously striving for retail excellence throughout and working towards achieving key KPIs.

• Play a key role in development and optimization of best practices for in-store experience and execution

• Serves as the trusted trainer to our Flagship store to inspire, coach and engage store team.

• Design Training Programs - Create tailored training modules that address the specific needs of retail staff and improve customer service skills.

• Evaluate Training Effectiveness - Monitor and assess employee progress through regular evaluations to ensure knowledge retention and application.

Play your part in our team succeeding

LEGO® Retail is at the heart of delivering good business plan to create the pinnacle LEGO® Brand experience across our Branded Sales Channels.

It is a global brand-led creativity and innovation powerhouse which bring to life the LEGO® Group mission to inspire and develop the builders of tomorrow.

This pivotal role supports LEGO Retail in this mission by driving inspiration, discoverability and conversion, driving Active Base of our shoppers and consumers. 

Do you have what it takes?

• A minimum 7 years of retail excellence/operation/training experience in consumer goods, retail related, with proven 3 years focus on D2C business.

• Strong understanding of adult learning principles and instructional design

• Demonstrate a proven track record of developing and delivering retail improvement projects and initiatives that benefit the overall experience for shoppers and consumers and ultimately has a positive commercial impact.

• Project management skills that enable you to independently lead projects and prioritize numerous tasks and projects simultaneously

• Stakeholder management experience and comfort in providing challenge and a different perspective when necessary

• Energetic, keen to learn newness and explore different idea and strong presentation and communication skills.

• An independent, dedicated individual with highly responsible nature and ability to work in a matrix organization, handling complexity and challenge.

• Microsoft office programs (e.g. PowerPoint, Excel, Word)

• Bachelor / Master degree is preferred

• Advanced Mandarin and English Speaker

Nice to have:

• Experience in trade or sales

• Knowledge & Passion for Toy Category

• In depth knowledge of the China market

#LI-JY2

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.