Product Leader Service Centre, Process Optimization & Compliance
- Management Level
- Director
- Job ID
- 0000034540
- Category
- Project / Program Management
- Location
- Billund, Denmark
Job Description
As Product Leader Service Centre, Process Optimization & Compliance you are responsible for setting and continuously evolving the strategic vision for the portfolio of digital products in your area. You work across user groups and business domains to align priorities with your stakeholders and empower product teams to deliver business value.
Core Responsibilities
Vision & Strategy: Define and evolve product vision, multi-year strategy and clear long-term roadmaps aligned with business and CFO priorities through strong insights and communication. Update and align quarterly with stakeholders and HoP to maintain relevance and focus.
Main areas being around Process Transformation/Mining, Agentic AI & Legal Compliance
Portfolio OKRs: Develop and drive annual portfolio objectives and key results (pOKRs) for your area in close alignment with HoP, DT leaders and business stakeholders. Guide product teams in aligning quarterly OKRs to these goals.
Prioritization Leadership: Lead prioritization conversations across teams and stakeholders, ensuring clarity in trade-offs and decisions based on data and insights.
Team Enablement: Coach and support product managers (despite dotted reporting lines) in being value and insights focused when doing all from quarterly planning to daily work
Play your part in our team succeeding
Clear, actionable product vision both medium and long term and roadmap shared quarterly across teams and stakeholders
Clear strategic alignment between digital products and CFO objectives
Prioritized portfolio aligned with business impact
Empowered product teams with clear quarterly OKRs that aligns towards the annual p OKRs
Do you have what it takes?
Impact
As a Product Leader you are an expert in product management practices, coaching other digital product managers to help them determine the right approach for their own situation and team dynamic, as well as the business landscape, inside and outside. Value creation is second nature to you, and you know the drivers of the core business metrics and what metrics contribute to the positive impact on the most relevant KPIs.
Knowledge
You have experience with Process Transformation/Mining, Agentic AI and Legal Compliance
You are on top of trends, changes and the benefit/drawbacks of each approach and methodology to ensure the right fit for each situation and at this level, you will always strive to know more and look for new ways to learn
You are an expert in which tools or methods to use. You have proven experience in meeting the needs of users across a variety of channels
You use insight and expertise in how user needs have changed over time to ensure they’re met by the business
You can apply strategic thinking to provide the best service for the end user
You have an expert understanding of design, technology and data principles
You can apply knowledge to work with other digital teams, data and technology and can happily delve deeply into any one of the three areas as a subject matter expert while being able to be explaining to a non-expert in simple language
You clearly see the multiple parts of the product lifecycle
You can recognize and drive decisions on when it is right to move forward and when it is right to stop
You can recognize the appropriate deliverables and the right people to meet them
You can work with other agile delivery operations throughout the digital product lifecycle
Communication
You can work with scant information and explain it in abstract terms
You are an expert at bringing this to life in a strategic vision beyond a single product
You can predict problems in the near and long-term, taking proactive action to defend against them at the right time
You can articulate how the problem fits into the larger picture
You can plan and engage with the appropriate stakeholders at a particular stage of the product's lifecycle from launch to sunsetting
You can prioritize and mitigate constraints, especially in difficult circumstances and turn them into an advantage
You continually adapt the approach depending on the constraints
You help/coach others in growing their problem-solving capabilities
Explaining the benefit of a change is easy and you are clear what key results to use to enable and measure value for a product or groups of products and how this links into clear views on tough prioritization decisions
Leadership
You get buy-in from the organization and work with/challenge senior stakeholders (through to VP/ELT level)
You lead in defining and creating approaches to develop an outcome-focused mindset
You inspire stakeholders and team members through your way of solving problems by coaching with product principles
You will work with multiple Digital Product Managers to formally coach them as part of their personal development
You are curious about trends in the sector and continuously articulate what is most important and applicable
You are on top of industry best practice and regularly bring these in to help other product managers in the community learn and grow
You are driven by efficiency, clearly understanding how to maximize value creation with available resources
You can act as the escalation point for major operational issues within your own product and other relevant digital products
You champion operational management across the community
You can work closely with leaders of operational delivery teams in digital, data and technology
Summary
A Principal Digital Product Manager is responsible for taking on the most complex and critical products in our portfolio of products, with companywide significance (e.g., a critical building block to Plan 25). This may be a brand-new initiative/business focus area and would require significant domain expertise. Whilst you will be directly managing your own digital product, you will also be involved in defining the strategy and direction across a number of related digital products which may include outside of your user group. You will look at bringing together a diverse and varied group of stakeholders, across org boundaries and you will be responsible for defining the right course of action to take, from conception through to launch – always maintaining the right balance of user needs & value and stakeholder management.
#EL - LI1
• Subject to International Position Evaluation by Global Rewards
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
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