Join our Customer Service Talent Community
- Management Level
- Support
- Job ID
- 0000030854
- Category
- Consumer and Shopper Engagement
- Location
- Monterrey, Nuevo León, Mexico
Job Description
Just imagine bringing joy to millions of LEGO® fans around the world.
That’s what we do every day at the LEGO Group and we love it.
We’re excited to be opening a new Consumer & Shopper Engagement (CSE) office in Obispado, Monterrey, Mexico, and we’re building a passionate, people-first Customer Service team, including Customer Service Advisors and Team Leaders, to support LEGO fans.
If you enjoy helping others, solving problems, and building meaningful connections, and you’re excited by the idea of joining and shaping a new team from day one, then this is your chance to make it real.
Register your interest today to be among the first to hear about upcoming career opportunities as jobs go live.
We offer a competitive salary and great benefits, including a performance-based bonus. You’ll receive full in-person training through a comprehensive induction, followed by ongoing on-the-job support.
After training, you’ll benefit from our Best of Both hybrid approach, with the flexibility to work from home up to two days per week and spend at least three days in the office.
About our Roles
We’re seeking Team Leaders and Bilingual Customer Service Advisors, to play a key role in supporting LEGO fans primarily in English.
From building tips and missing bricks to order support and troubleshooting, no two days are the same, and every interaction is a chance to create a positive experience.
You’ll be part of a new team in Obispado, Monterrey and a global community of 700+ awesome CSE colleagues, working together to grow the CSE footprint, shape a strong people-first culture, and help consumers around the world enjoy amazing LEGO play experiences.
Why you’ll be a great match.
If you can stay calm when LEGO minifigures are losing their heads, we want to hear from you.
You’ll be:
Friendly, empathetic, and energised by helping others.
Bilingual: English & Spanish (fluent, written and spoken).
Comfortable working in a fast-paced, collaborative environment.
Motivated to grow your career. Whether as a consumer expert or a people leader.
Excited to be part of a new office and grow with the team.
What you’ll be doing
Supporting consumers primarily in English.
Building strong relationships with LEGO fans.
Solving brick-based problems using a range of digital tools and systems.
For Team Leaders: coaching, supporting, and developing colleagues to help the team succeed and grow together.
How to register your interest
If this sounds like you and you’d love to be part of our new team, click Apply to pre-register your interest.
You’ll be among the first ones to be contacted with the next steps during spring 2026!
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
