- Deliveries and returns
Deliveries and returns
Due to increased volume, we expect orders to take approximately 3 to 5 working days to ship out.
In the meantime, we’ve also temporarily shut off our express delivery option. Sorry for the inconvenience caused.
Standard Delivery• Takes 3-5 business days.
• For same day shipping, orders must be received by 11AM NZST. Orders received after 11AM NZST will ship the following day.
• Free delivery applies to online and telephone orders over $199, otherwise $19.90*.
• Free delivery will automatically apply to your online, telephone or Pick a Brick order.
*Qualifying purchases must be equal to or greater than the threshold value in merchandise only; any charges or value of gift cards purchased do not apply to the merchandise total.
Pre-orders and backorders• Backorder items are available to order but won’t ship until more arrive in our warehouse.
• Pre-orders are sets that are coming soon! They’re not out yet, but you can still place your order.
• Shipping dates for pre-order and backordered items are shown on the product page, in your bag, and in the order summary at checkout.
• Items will ship as soon as they become available. We’ll email you to let you know when your order leaves our warehouse.
• If you’ve ordered other items in addition to your pre-order or backordered item, the rest of the order will ship separately.
• If you’ve qualified for any free or promotional items, they’ll ship with the next available items in your order.
• It’s easy to find the latest updates on your order—simply check your order status here.
Order a gift for your children or friends and be sure that your secret is safe!
• Every order is shipped in a plain box, and you can specify the 'Ship To' address such as a relative's house or place of employment.
• If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.
• Pricing information will be included in your shipping confirmation e-mail.
You’ll be able to cancel your order until it reaches the ‘In Warehouse’ status. To find out where your order is in its journey you can check your account page.
If your order includes only pre-order or backorder items, you’ll be able to cancel up to 5 business days before the estimated delivery date. If you missed the cancellation window, you can return your item in exchange for a full refund.
Delivery Restrictions & Delays
We are unable to take orders for delivery to PO Boxes and Parcel Lockers. Please provide your full address.
Delivery dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
90 Day Returns Policy
If you’re not completely satisfied with your order you can return it to us FREE of charge within 90 days from the day you receive your parcel.
For more information on how to return your order, please go here.
For information about our products, replacement parts, warranty information or for any other questions you may have, please call us free at 0-800-480-381. Please note, when making a return, LEGO will need to share your contact details with our logistics partner in order to have your return collected and processed.